LogTen Pilot Logbook

The app doesn’t open at all… it is becoming worse and worse. In active search to change logbook!

Trying to import your flight time automatically is horrible. I’ve reached out to support multiple times and they just give the stereotypical answer of “check out our tutorials.” They have a lot of “how to’s” for Mac but none for iPad or if they say it works on the iPad…. It actually doesn’t and doesn’t have the correct tabbing and information for the instructions. Use a different app or system…. Especially if you’re in the airline business.

After a recent data migration within LogTen, I am stuck with much missing data. Even recent backups are missing previously logged data, particularly approach and landing data. Additionally, LogTen also erroneously wiped previously assigned Aircraft Types to my profile’s many different aircraft. I had to go back through 15 years of flying to reassign aircraft types. Help center is only via online submission or email, no phone option. For the cost of the product, and having been with them for more than a decade, I would now recommend a different product for a pilot starting out. There are many other options out there now, and ones that won’t be restricted to apple products. Disappointed and frustrated.

For the amount of money charged for this app, per year, this should be flawless. Knowledge bases are outdated, app is basic in design, lacking key import features on the iPhone from company scheduling. Don’t waste your time and money. Stay away.

Fantastic app for logging most things (hours, approaches, aircraft). However the smart groups will drive you insane when trying to log anything else. PIC in type? Nope. ILS approaches in the last year? Nope. You’re better off printing out your logbook and counting them yourself. Update: customer support is worthless. Use this app to log your time. Don’t expect any guidance or help trying to do anything else with this app.

LogTen Pro has sure grown a lot in the past 10 plus years since I started using it. I like the numerous features that help make logging flights easier. However, a few still quite annoying things remain. 1. I have been a user of an IPad Pro for the longest time and ever since iPad OS, I have been requesting and hoping they give the same functionality of their Mac app to their iPad OS app… This would be especially helpful because I do not have a Mac and the team does not have any intention of releasing a Windows LogTen version. This keeps putting me in a tough spot of wanting the advance features of the Mac App but having basically the big version of the phone iPad OS app which some of the UI isn’t even taken care of properly. 2. Additionally, I love keeping track of who I fly with.. However, I cannot make enough slots for all the Flight Attendants to be listed, (including the custom ones. ) Having unlimited crew labels would be a game changer. Additionally, Foreflight has a way to import a route that was flown into their logbook. I would like to see LogTen to do the same. However, the first issue of the iPad OS version of LogTen being nerfed is most critical. 3. Along with those issues the third issue is the watch app. It has issues of properly logging the UTC time and dates. Information gets flip flop and there is no way of manually putting in the airports in the watch and all must to be collected again when its saved to the app. And redoing the OOOI times in app to ensure the times are not flipped makes the watch app completely useless. It shouldn’t be hard. To capture UTC time as UTC time and keep it as UTC time. This can be fairly unnerving. For example, I was doing a flight from RSKI to KSFO, I put our out and off times of 0222Z into the watch and 0250Z into the watch and along with the values for landing of 1259z and an in time of 1305z in UTC. However, when i go to the app. It listed that i did those times in local so 0222 local time out 0250 off and 1259local on and 1305 local in which are grossly in accurate. In closing, is it a great app? Yes, if you just have an iPhone or if you have a Mac. Is it great for all these other features… a lot of these are lacking and make the process more aggravating.

This is the most expensive Logbook software on the market, but she will never speak to a human being when you need help. They have absolutely zero way to take your year end print out from common formats like Flica and get it into their system. They are charging outrageous prices, and still requiring you to enter everything one entry at a time they have no means of dealing with a PDF and once again, you cannot call and speak to a human being. Overpriced, overhyped, unhelpful scam of an app

Friendly, Intuitive and wonderful support for any issue.

Going back to my simple excel sheet. LogTen describes its support team as fantastic. That’s not my experience. Been trying to recover my old data for 3 days now. Need the info for a job application. Needless to say, I’m not pleased. ************** Update after Developer reply: Thanks for recovering my data. Damage done. Not a good look for my job application. I’m sticking to my Excel logbook. No fees, data under my control, works on my iPad, PC, and Android. I regret the 12 years of logging my flight time with LogTen. I’m in the process of manually copying each and every entry from LogTen to my Excel logbook. Tedious, but unfortunately necessary.

I’ve been using for about a year. There are significant issues with streamlining data across multiple devices. I built over 2000 hours of flights into my laptop. When I downloaded the mobile software they didn’t match what I built into my laptop. What’s worse- if you make a change in your mobile device apparently you can inadvertently do a “batch edit” and that deleted several hundred hours out of my flights that I now have to go back and rebuild. Turns out Excel is a far more reliable logbook. May not be with the very high price tag for this when a little effort on Excel and your paper logbooks will be much easier to maintain and you can save it in a cloud just as easily.