Log in , I can’t set up an account. Keep having trouble. Any specific actions do I need to take?

MyAPP isn’t useable, or helpful to those with their RX sent to Solara. I would NEVER choose Solara btw. Orders on the app aren’t listed chronologically, and the date when I can order supplies doesn’t match what’s on Solara’s database.

Ordering seems to be fairly straight forward and easy. The reps are always accommodating.

I got a text on 5/8 that I could order more sensors, then got follow up that they would be shipped 5/13. I was glad because the last order I got, was received on the same day my last sensor was to expire. Then I look on the site to get tracking number with ups, site said would be delivered 5/28. My sensor runs out tonight 5/23. When I called company, they said I got text in error, that I could not order more sensors until 10 days before last one expires. With delivery taking longer, why not get when starting the last sensor, now I will be without a sensor until ups delivers in 5/28. And I am having to pay a copay on top of that! They also suggested that I get a 90 day supply, but what good would that do if you can’t order before 10 days of last sensor you got from order?

Says they can’t find my account, but then Customer Service phone line says the same thing until I provide a customer number. Scary for a company that’s providing my oxygen. 😱

100% agree that this app is useless there is always a problem and no telling when they will eventually ship your supplies

This app is totally useless to me. I login and then it asked me to verify my name and date of birth and phone number and I do so and I hit the button and it automatically takes me right back to login in and it just keeps going back-and-forth back-and-forth back-and-forth. I can do nothing with this app. It’s totally totally useless.

I keep getting kicked off of the live chat. It is frustrating!!

I hate this app. It will not let me sign in. It fails my “biometric data” and then when I attempt to sign in with my email/password it crashes every time I get to the step to enter it in.

Easy to use and fast. No need to wait on hold. Love it.