OVO Energy - Reviews, Revenue and Downloads - Apple App Store

Description

OVO wants all our customers to join us on the path to energy that’s better for you, better for your wallet - and better for the planet.

With the OVO app, managing your energy and home has never been simpler. You can:
• Learn how your home uses energy
• Track the cost of your energy
• Submit your meter readings, anytime
• Manage your account, tariff and pay securely
• Access the best deals that OVO has to offer

Customers can also unlock Beyond - the UK’s first Energy Savings Account. Terms and eligibility criteria apply.

We want to provide the very best app for our customers. If you have a great idea, a suggestion – or want to tell us about something you don’t like – email [email protected].

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Screenshots

User Rating

4.73 out of 5

15,204 ratings in United Kingdom

5 star

13,132

4 star

1,206

3 star

249

2 star

126

1 star

491

Ratings History

Reviews

Stopped working

A good app, when it works. Seems my app no longer works which may correspond with the update. Very annoying as I now can’t keep an eye on my energy usage.

Hangs on sending meter readings

Neither gas or electric readings can be submitted as after entering the reading and pressing submit the screen just hangs. That and a now appalling user interface, makes this is very poor user experience

Comparison of same home useless

I’ve used this app since it became available, it used to be better at similar home comparisons. I have the latest version of the app, for day to day costs it’s very good. The similar homes comparison cost is useless as more often than not data not available on daily basis for up to a week, adding up difference shows just how useless comparison is.

Poor

This was a very useful app when I started using it a few years ago but it’s just becoming more and more useless. Confusing layout, Can’t even submit a meter reading (“we’re just grabbing all of your meter information. Come back soon”) Still there’s a shop now so that’s nice I guess 🙄 As an aside I tried to sign up to the website and apparently my details don’t match those on record. I wonder what I got wrong- the account number in all my bills? My postcode? My date of birth? My name? 🤔

Doesn’t Work

For over a year now I just get the message We're in the process of migrating groups of customers to our new experience, so access to your online account is temporarily unavailable. You can see more details on our website and we'll contact you with any next steps once your new account is ready. Thanks for your patience. I have reloaded the app from the App Store but no difference. By the way, the website is no better, in process of being redeveloped for about the same time. OVO are a very poor company to have to do business with.

Refund

You have to go all around the world just to get a refund and then when you find how to do it I can only have less than half of the credit in my account

Useless

I shouldn’t have to even give 1 star. The APP is totally useless. I have the necessary iPhone and OS but after logging in it just tells me this version is out of date and there is no option to update.

Awkward

Difficult to circumnavigate, Misleading instructions,

Great

Daily totals now indicate the cost again so I’m happy. This was fixed quickly by the developer.

SSE

Doesn’t work for the former SSE customers that have been migrated to OVO.

Store Rankings

Ranking History

Category Rankings

Chart	Category	Rank
Top Free	United Kingdom Utilities	40

Keywords

Name	Reviews	Recent release
EE: Game, Home, Work & Learn Manage your EE account & more.	120	3 days ago
My Virgin Media Account Manage broadband, TV & mobile	149	2 weeks ago
My Sky Manage Broadband TV & Mobile	85	1 week ago
My BT Essential update	60	2 weeks ago
Boost Top-up	40	5 months ago
British Gas Here to solve	60	3 months ago
Anglian Water	37	5 months ago
OVO Energy Top-Up	40	1 month ago
United Utilities Mobile App	113	2 months ago
British Gas Energy	100	3 weeks ago

Name