Speciality coffee not available since yesterday in the app location 47th street and 6 avenue

I use this app everyday to order my coffee ahead to pick up and love it. The one thing that is surprisingly missing is the option to choose a favorite location. I order from the same shop every day and I always have to scroll through the long list of available shops in order to select mine. It would be great and much more efficient (especially when you are trying to order from the subway before losing service) to just be able to default to your usual shop or at least have a favorite shop to easily select. The order history is kept using the “order again” function so it is not a far push to keep the shop history. Thank you!

I was hesitant to wait for my coffee for a subscription member. But now they started mobile orders for members. Saving my money and time. Finally they listen to customers what the complains are from customers. Thank you! Updated : Fresh morning start with smiles from pret! I can’t wait!

I’ve been trying for two days to create an account. I began in the train station, next day continued at the street level shop, now trying on strong Wi-Fi at vacation home. I can fill out all the initial personal details, but I still keep getting the endless circle of death in which the button never concludes being clicked. What solved it? Turning off my VPN, even though I chose a location in the same city. That is not acceptable that an app can’t work with a VPN. Especially for a business that offers Wi-Fi. That makes absolutely no sense. Now I will have to remember to change my password when I’m out tomorrow and not enter any banking details until after I’ve done that. LUDICROUS!!!!!

Apple Pay nor credit cards work. What’s the point then?

Starring Mister Wah Wah Wee Wee Wibbles

It’s just useless. I ended up waiting in line to order. Too many bugs in the app. At the last step you are told “there’s something wrong. “ over and over again.

1. How is there not a feature to favorite your store? that’s the lowest hanging fruit there is. 2. app regularly errors out when trying to order online. it’s very off putting 3. the app sometimes doesn’t acknowledge my premium subscription and asks for payment for drinks that are covered

Several weeks now that I’ve been unable to order a drink ahead of time. “something went wrong” every time I select a location

This is a great company and app, but it is often down, and I have not been able to place any orders in the last couple of weeks. Another suggestion would be the ability to select the amount of milk desired in a beverage.