ReSound Smart

Problem new version with pairing on IOS 13.0

All time stream is losing. I have 11.3 IOS.

I don’t know what is source of problem - application resound or iOS 11.14 but I can’t pair with my hearing aids without problem. All the time application trying connection with hearing aids..

I have been using this app for years. About two months ago I couldn’t get the hearing aid to connect. They are connected to my iPhone but won’t connect to the hearing aids thru the app. I followed all the instructions many many times.

This software constantly freezes and it lowers the volume and changes programs by itself. I have to turn my phone of to get it to recognize my hearing aids. Going for new hearing aids, will insist on some that do not use this software. This app is flat out garbage. DO NOT USE UNLESS YOU DON’T MIND BEING CONSTANTLY AGGRAVATED. TOOK HEARING AIDS OUT, WILL NOT USE UBTIL I GET NEW ONES THAT DO NOT USE THIS SOFTWARE. TOTAL GARBAGE.

Was working good. Suddenly it’s not. Keeps switching between programs and causing the hearing aids to click in my ears. Please fix this issue. It makes the hearing aids impossible to wear.

No thank you.

Reconnecting with the Bluetooth and every update with Apple, It just seems my Hearing Aids are having problems connecting with the Resound App. I like the old app where i could just connect very easily. Now, it seems more problematic.

Since my husband has Bluetooth (BT) capabilities with his CI recently, I have been having trouble reconnecting to my BT because the app doesn’t recognize my hearing aid. Or is it the IOS that has been updated and the app is not up to date to work with higher IOS? It requires several retries to get my aid reconnected. It’s very frustrating as this is a waste of my time and wearing down my aid doing the opening/closing of the battery compartment to get it connected. This needs to be fixed ASAP!

7/8/23 While we lost a lot of functionality and ease of use going from the Resound app to the “Smart” app, since this is where we are, I have a request. We have two hearing aids. Sometimes we need two different profiles running in the different sides. For example, you’re driving in a car with the windows down. You have wind noise in your left ear, which you need to filter out, but on your right is your spouse, and you need the right side profile set for speech. We can’t do that today. So, our choice is between blocking wind noise and hearing our spouse. My request is to be able to select separate profiles, other than just volume, for each ear. I see no reason that can’t be done. Clearly you can communicate with each of them individually. I’d appreciate a response from the developers.