With the Source London app, you can:
• access our live map of +1700 charge points across the capital
• use our live map filters to select your desired charging power and connector type
• reserve a charge point up to 40 minutes in advance (registered members only)
• charge immediately via Pay As You Go or with your Source London subscription to benefit from preferential rates
• create and save a personalised list of your favourite Source London stations
• View and edit your personal and contact information
• Access and download your invoices
• Keep track of your usage via our detailed charging and reservations history
• Access our FAQs and contact information
Source London is London’s leading citywide network which allows you to charge your electric vehicle using any of our 1700+ charge points with guaranteed EV-dedicated bays accessible 24/7 and with no additional parking fees for on-street charge points, even in Central London.
Visit our website to discover our offers, including preferential rates for residents.
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User Rating
1.28 out of 5
144 ratings
in United Kingdom
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Ratings History
Reviews
Shockingly bad
All the reviews giving one star are correct (and I wish I could give it less than that).
App is appalling. Info on it couldn’t be less accurate and when you call customer services to check the information they have no clue. For example the app told me that there was a minimum fee at the charging point near me of £1625 (one thousand six hundred and twenty five pounds) and a booking fee of £2. You can’t book this charging point to start with and customer services confirmed the minimum fee was incorrect and gave me an amount in US dollars instead. Absolue joke. If you have to use Source London and have no alternative, use them via a third party app like Electroverse which is a billion times more accurate.
Linka
Poor app, Nothing change during two years! Impossible add card as payment, after fill up data ‘confirm’ stay blocked by numbers! Don’t waisting time avoid them…
So so bad - zero start but app won’t allow that
Source London is just unusable, via the app, via their website and via the charging points. I signed up over a year ago, not been able to use service once. Cancelled subscription, still trying to take payment from bank every other day, still sending me requests to change my bank details, now getting emails telling me my card is about to expire. I’ve emailed and I’ve phoned and it’s still happening. So very very bad.
Appalling
Just when we need the world to start getting better at charging vehicles, this comes along. It’s terrible. The tech that they are using is glitchy. The charging sessions never works. It’s the most awkward out of all the charging stations to use. Most of the time I don’t even bother and try and find another one as it keeps on glitching and doesn’t recognise the vehicle/login/app/password, but the problem is they aren’t enough around. To all London councils: get rid of Source urgently, we need something better
Sign up flawed..
Signed up no email to confirm, simple. Unable to use..terrible App..
Slow and Expensive
What is the point of parking up my car for over 6 hours in a slow and Expensive charger? Currently charging my BMW in the Tesla supercharger in Uxbridge for less than half of the price and third of the time!!
Basic app functionality lacking
How do you manage to make an app requiring a username and password without integrating with keychain and Face ID? It’s like the developers have never seen an app before.
Source is not the only charging network with a poor app of course. No one chooses an EV charging point on the quality of the app and so there is no incentive for the providers to
Improve. You can spend a small (or large) fortune on a shiny new EV with cutting edge tech and have to deal with this shoddy infrastructure.
Would give 0 star if I could
If I charge with Source London chargers but using the Electroverse app the experience is excellent. Using Source London’s own app is awful. It never works. It’s totally unintuitive. And here’s the kicker. If you have a resident’s subscription you can’t use it. You have to carry around a membership card that they send out to you and you use that instead.
Get a grip Source London and sort this out. A white labelled version of the Electroverse app would be a major improvement.
Absolutely time wasting devices they have around London
Initially, none of the devices are operational. Additionally, logging into the app is not user-friendly. The London Mayor must address the issue of non-functional devices and drove them
Replace to a reliable company
Says it failed payment but starts charging
The app is one of the slowest and worst I’ve seen. Massive investment in charging stations yet fall down on being able to actually use them.
I only use Source if there’s NO other way. Even then, I’d rather walk.
When arriving at a station, why take me to the website? Why ask me to enter my payment details again?
Why isn’t the App/web up to date with what’s actually happening at the station?
0/10
