I was really looking forward to trying this to see if it would help me. They charged my credit card, and I opened an account. I had to wait, to be “matched”; and then I could no longer get in the App. I would select it, and it would automatically close. I deleted and reinstalled the App 3 times. I restarted my phone. Nothing. I can’t even try to get in contact with some sort of support to get help with my account… because the entire app doesn’t work. Biggest scam ever.

This app ripped me off for hundreds of dollars. They charge a huge subscription fee and then bill you on top of that based on what how the therapist schedules you. They portray it as being the same cost for conventional therapy, but the advertising is misleading and you have to continue to pay for weekly sessions even if you or the counsellor is away or unavailable. The business model is highly unethical. I received about 2 hours of therapy and paid close to $1000.00. Sickening experience.

I’m sure I the Canadian government could get on board but y know it just preferably majority of people with substance abuse… can’t afford it and if this is based off the us medical system then no thanks it does have the knowledge I need but I can’t afford it…….. so one star for me and for everyone that’s lower income as well it’s a human right to be able to get support if needed it doesn’t go great born with a disability and on top into hard substances I would love to use the apps or other most of it I feel and see as payware “cough cough” give us your money ever though of doing non profit organizations to fund your app anyways I’ll get pay double if not triple out of my family’s money for a specialist I guess

We signed up for couples therapy. The first therapist was useless/unresponsive and customer service was equally useless. All they offered was to change therapists even though the first one had wasted a lot of our time. The new therapist was actually awesome (which is the only reason to rate above 1 star). When I eventually tried to cancel the subscription, customer service was once again useless, didn’t listen to my request or process the cancellation correctly. When I highlighted this shortcoming their only response was “oops, wanna sign up for a new subscription?”

For starters, my therapist was great. Everything else AWFUL. This company should be ashamed of themselves. It took weeks and weeks of attempting to contact customer service for an invoice. These attempts were met with SILENCE. This abhorrent experience caused me financial duress. My experience with customer service caused more mental distress. It took relentless emails and leaving unfavourable comments on their insta page for a response. Never again.

Therapists don’t respond at all even though this company offers 5 day response guarantee. Waste of money

My experience was regular, normal, however I probably should have done phone therapy instead of just text. I've been to different types of therapists and this approach seemed pretty much the same. Happy and thankful it was much cheaper than regular therapy. I think it's a good and less scary intro to therapy for most people.

DO NOT SIGN UP. Their “counsellors” are a joke. You’ll realize right away they’re likely just people who couldn’t get counselling jobs at normal practices. I was set up with 2 different counsellors, both were terrible. When you sign up you have to use your credits within the month, and the provider I got paired with went on vacation for many days and so I was unable to use my credits on time. TalkSpace wouldn’t extend the cycle for me or give me a refund despite so much email back & forth explaining my situation. They don’t even have a phone line set up to speak with their customers. They take advantage of vulnerable people seeking help which is not OK. I wasted almost $400 CAD. Don’t waste your time or money!!!!

My boyfriend and I signed up for some couples therapy and I’m beyond disappointed with our experience. I’ve used talkspace before and recommended we try them for this. TalkSpace has been a huge let down. We were given random choices even tho we were told that our options were curated for our needs. We picked a therapist who rejected us because she wasn’t taking video calls. Her profile stated this and we were fine with it. We picked another person who then informed us she couldn’t work with us because I’m Canadian and my boyfriend is American. This information was stated when we signed up. To make the experience even worse, we asked to be matched with someone who could takes us considering our living situation, we received radio silence for three days. We finally get an automated response just canceling our subscription with a PARTIAL refund. Poor customer service to say the least.

I never wrote reviews like EVER but I this app made me so damn frustrated! I tried over and over again to make an account and twice it failed so I put my email in and just tapped forgot password and re did my password, and it keeps saying it’s incorrect when I know it’s wrote as I used that password before like I’m so frustrated-going back to 7cups as it’s free and always someone to frocking talk to