How embarrassing. The attendant at the hotel pressed the redeem $25 button on my phone so I could get $25 off my bill. I went to change my payment method on the app and the $25 credit disappeared. Was advised to contact support even though I said they own the system and app 🤷🏻‍♂️

Reading reviews from 3 years ago, it’s clear that the app has improved. You get $10 credit for 1000 points and $20 credit for 2000 points. Every dollar spent gives you 10 points, so it works out to $1 back for every $10 you spend, which is pretty good. But you have to redeem the credit as a voucher and apply it to your next order. Why can’t it be automatic and they ask if you’d like to apply your rewards to the next order? After I redeemed a $10 voucher, it disappeared on me, points were deducted and I wasn’t able to apply it to my order. And the bar staff were no more helpful. It’s a stupid system.

Not happy that sign up wants my credit card details when Apple Pay or other ways to pay better protects me by limiting where my financial data is stored, get with the times

Not able to change payment methods. Links go to nothing / blank white page. The website has Apple Pay but not the app. Can’t opt to use the far superior website. Yet the website hardcore pushes you to use the app - hot tip, don’t do that unless it actually works properly. Attempting to check out (literally the entire point of this thing) is a nightmare. Should be compensated with an extra drink on successful checkout just to deal with the drama.

The app won’t accept promo code : UQRFC

Downloaded the app, went through the loopholes and it doesn’t let you use built in payments on your phone already. They want your card details directly on top of all the other information they don’t need but want so they can sell data. It was easier just using the website which seems to have been shut down for everything besides group orders. We opted to bypass the entire process and order from the bar. Much easier, which defeats the entire purpose of this “service”.

Forced to enter credit card details before you can use the app. No thanks. Surely enabling Apple/Google pay for payment would be a much better approach. You know, like most other checkout systems.

The app is not compatible with prepaid visa card (gift cards & restaurant cards) and always charges extra few dollars with any transactions

Provide my credit card details? 🤣 no thanks

Have to store credit card info in the app. No good