TripSource

Car rentals not recognized

No chance this is a well-rated app. The chat doesn’t work, they seldom answer calls unless you can wait 25-30mns on the line, and their app is a portal to your business’s interface. Just unbelievably wasteful

We need an iPad version

Reservation showed up a day later in the app, baggage claim info showed up 3 hours after the flight has arrived. Whether it’s airlines, hotels, or rental car companies, they all have their own mobile app that allows me to contact them directly, not sure why I need this app…

Not sure is this is an app problem, or an iPhone problem. But when I fill an address to select a car rental agency, clicking “Select location” button on the app does nothing. It could even be an SAP concur issue. I don’t know. But this is a massive pain

My previous issue was resolved with help from support. Leaving at 4 stars due to the initial occurrence.

I’ve tried to login for the last couple of hours with no luck. I’ve reset my password numerous times. I filled out the help form for some assistance but that was a couple of hours ago and I need to book a flight for work quickly. I need to speak to someone. A registration/forgot password loop failure should not happen in a business level travel app. And the company should have a way to contact help in real-time if it does.

Why do I need an App if I have to log in using my computer!! Feels ridiculous

Waisted an hour of my life trying to get logged into the app. If I can’t reliably access the app, I will never be able to rely on it during travel.

Unfortunately my company partners with BCD for travel arrangements. The app is just laughably bad and has been that way for YEARS. It resets the search whenever you cycle between apps, so you’d better have all your details straight before you try to book a trip. It requires you to select a time of day for your flight, but no matter what you select it shows every single option anyway. There are many other examples. Who at BCD uses this app and thinks it’s a good experience? Incredibly frustrating.