Virgin Money Credit Card - Reviews, Revenue and Downloads - Apple App Store

Description

Manage your Virgin Money or Virgin Atlantic Credit Card.

Our app is the easiest way to stay in control. Check your balance, manage your payments, and master your spending. Do all this and more from your phone.

* GREAT FEATURES FOR YOU *

Track your balance and transactions in real time
- View your latest transactions immediately and keep a check on your balance.

Manage your payments
- Set up and manage your Direct Debit and make one-off payments.

Make transfers
- Transfer a balance from another credit card or move money into your bank account.

Freeze card

- Temporarily freeze your card to stop it being used and unfreeze it at any time.

Easily and securely view your PIN
- Use the app to view your PIN instantly.

In-app chat support
- Get instant answers to your credit card queries with 24/7 in-app chat support.

Sign in with your face or fingerprint
- With Touch ID or Face ID.

* EXCLUSIVE TO VIRGIN MONEY SLYCE *

Spread payments to suit you

- All the flexibility of buy now, pay later – Slyce any spend over £30 into 3, 6, 9 or 12 monthly instalments.

See future payments
- Keep track of what you owe and view all upcoming payments in the handy Payments View.

Get clued up on credit
- Level up your financial know-how with a host of in-app tips, videos and guides

Boost your credit score
- See your Experian credit score and discover how you could boost it with our handy hints and tips.

* VIRGIN ATLANTIC CREDIT CARDS *

View Flying Club points
- View the points you’ve earnt during your last statement period.

Before you get started, remember the app is for primary cardholders only.

Ready to go? Once you’ve downloaded the app, you’ll just need your card to hand. We’ll walk you through the rest during registration and get you set up. Please remember that at the moment you can only use the app on one device, so choose the one you use the most.

Privacy Notice – How Virgin Money holds and uses your information – https://uk.virginmoney.com/virgin/security.jsp

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Screenshots

User Rating

4.72 out of 5

165,411 ratings in United Kingdom

5 star

140,455

4 star

14,620

3 star

3,882

2 star

1,291

1 star

5,163

Ratings History

Reviews

Crashing when viewing transactions

Normally decent but latest update just crashes when I click to view transactions from the main screen

Terrible!

Just updated and it crashes every times I try to view my transactions. Please fix asap!

Amazing App

Amazing app does everything you need to manage the credit card. Only criticism The banner when you click on Promotional balances on your account is too big and obscures the screen if you have used 2 promotional rates. You see your balance, the First promotional rate is obscured and then the bottom one is visible.

Money In/Out

Most other apps I use for banking have the option to select All Transactions, Money In and Money Out, but not this app. It is useful to have these options, as often a credit will be added at the point of an original transaction and with this app you have to scroll backwards through all previous transactions to get to the point you are looking for and often you don’t recall when the original transaction took place. In addition you sometimes only want to see either in or out transactions to check things. This can’t be rocket science as so many other apps have the options.

Very annoying

Awful time paying towards my balance, app has hardly any instructions on what to do. Had to call their team and they were no help at all, their app needs quite a bit of work to make it easier for people to log in and pay. Many times it’s told me that it doesn’t recognise my details even tho my details are correct. Going to cut up my card and close my account because it’s been such a hassle and I’m now stressed because of it. I do not recommend at all.

REMOVE CHOOSE YOUR ACCOUNT SCREEN

Please remove that CHOOSE YOUR ACCOUNT screen if i only have one account! One extra annoying and unnecessary step added to choose my only account so pointless

Authorising a payment with Face ID always hangs

Whenever there’s a push message to authorise an online transaction, the app checks Face ID and seems to pass, but then just sits there with the ‘m’ progress animation continuously. You have to request text message verification instead from the retailer, which works fine. This has been going on for months!

Chat

Don’t expect to be able to chat. Their chat is just a blank screen

Awful payments service

The app is broadly fine, but removing functionality by taking away the ability to make A payment through the app with a debit card is massively frustrating. The process to now make a payment includes a huge number of additional dependencies (the need for third party card readers etc) which makes a mockery of trying to make things easier and able to do on the move / whilst mobile and travelling. Very very frustrating…… I’m sharing a further update now (30th May) I received the feedback from the ‘developer team’. Whilst this was slightly informative feedback that new payments functionality had been added, it did nothing to explain the rationale of removing the ability to pay by debit card. So the new payment options mean a payment can clear in one day - great. However the previous debit card payment functionality was super easy to use and whilst it might take 2-3 days for the payment to clear into the account, I understood that and planned accordingly. I still see no reason for the debit card payment route to have been removed, triggering what I assume will be a notable increase in volume of phone calls to the Virgin contact centre to make a debit card payment. Adding new functionality is understood, but this isn’t a reason to remove functionality, especially when it then increases your contact centre load (certified by the contact centre agent I spoke to who said ‘they now receive many more calls to make debit card payments’)…. Plus the fact the wait time on hold to speak to an agent was atrocious- not far off ten minutes for me. All because you removed the functionality in the app. Adding new functionality = helpful….but assuming you can then just remove pre-existing heavily used functionality = unhelpful. Just add some commentary to it so you can be clear to users it takes 2-3 days for payments to clear and you won’t accept any appeals against this…..there are different ways of addressing the issue….

Hardly works

So many aspects of the app does not work. The live chat being the most problematic. It’s just a blank screen. For a bank that exists solely on an app. This app is laughably bad compared to something like my American Express app

Store Rankings

Ranking History

Category Rankings

Chart	Category	Rank
Top Free	United Kingdom Finance	35
Top Free	Romania Finance	334
Top Free	United Kingdom	407
Top Free	Greece Finance	469

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