Westpac

It’s great for doing basic banking, but whenever I ask the virtual assistant for something, it gives me a link, I tap it, and it just reloads the home screen.

Cannot sign in to app without actually typing your password. Paste does not work. Password manager does not work. Certainly not an app or a bank for anyone concerned with online security. First piece of advice you get re online security is “use a password manager” and a unique random password for each account. But this app prevents that strategy

The app is good for the things it does. But some things it tells you to call. But now hold times have been made insanely long (20 mins is common) presumably to drive you back to online. So things, like signing up for PayID, are essentially impossible without going nuts listening to someone telling it’s much easier to do stuff online for ages !

I live overseas and the app now makes Australian banking so much easier, saving time while assured of my banking security Design of app is world class, perhaps superior to my US banking apps now using face log on is great!

From the mobile app on iPhone - try to open the website for rewards (safari) and the website glitching!! disappointing!!

I know it is beta software but since I couldn’t find another way to provide feedback here it is - the app does not work on iOS 16 yet and crashes on start up. Please fix it for us early adopters!

This app is DOA. The new app forgot my customer ID. I entered it pasting and manually and selected the Signin button. Nothing. Screen flashed and didn’t produce any error or result. Can’t go to a branch as I live in the US. The new app is an abject failure.

You can always count on this westpac app to let you down when you most need it. From log in “loading” issues to cardless cash page not loading due to “technical difficulties “ . Would be nice of this multi billion dollar bank invested in an app that makes reject shop look 5 star.

Bring back the old app

Wow well done on the refreshing upgrade that was needed. I think you nailed pretty much, each section has been properly planned and thought out very nicely. Especially the first three sections: Home - great overview over the account. Quick and easy way to dive into each one. No clutter, very clean UI/UX Cards - actually packed in a lot of real features, love the swipe left and right between cards. You guys totally nailed it $ - awesome quick load actions to use most common actions like transfer funds. Love how it pops up as well As someone that’s been with Westpac since first online banking website and first mobile, I appreciate the long road it’s travelled over the years. Congrats! The only part that is a little slow is the product and profile sections - where you decided to go for an in app web browser. Why didn’t you just preload the data so it loads instantly instead of waiting for webpage to load. Even if it loads previous visit data right away while it refreshing content. On a good note - you put in some nice spoilers like Change app icon and other colors. I hope the customers appreciate the time taken to put this together for them. I know how hard it is to do it