Wix - Website Builder

Wix! Big mouth nothing behind, customer service are untrained and don’t know how to support. If come to refund and complain, Wix don’t want to know! Definitely not recommend.

I unfortunately used wix for a few years. The service is expensive AND unethical. WIX encourages support for Israel’s occupation and alleged genocide in Gaza. A worker at WIX was fired for opposing the ‘war’ and expressing solidarity with Palestinians. Use Squarespace instead, better price. Better product and critically - no from war crimes.

I’m writing this review because I was very impressed with the way I was treated by the staff, even when I bombarded them with questions regarding my student status, and the price of the templates. They showed great patience, and provided me with great advice on the best way forward for me. Thanks you Tarik 😊🙏

Needs fixing asap as it’s really frustrating and adds so much time to my working day. I contacted the email you send to everyone who leaves a 1 star review and I haven’t received a reply after 2 weeks. The support on your website is also terrible.

Impossible to use

I have an issue with the app but am going round in circles on your website looking for assistance. When I open a contact and attempt to go to the info section on the customer, the app page doesn’t show anything, it’s just a white screen. I have the latest version of the app. I have tried using 2 different iPhones. Even deleted the app and reinstalled. There must be a better way of requesting help than having to leave a review. Is this a new bug as I was able to do this before?

Wix, as a site builder, is impressive but, despite their incumbency, they still operate a bit like a small, disruptive pirate brand. On their app, for example, there is no (or obscure) account management functionality. Basically and no, or limited, customer service functionality. This means that if, for example, you’ve fallen into their auto-renewal trap (despite the fact this was set to an old debit card), you will have to expend hours of time and energy chasing for a refund. It’s the kind of underhand, money-hungry company approach that really makes a 5-year customer want to jump ship to SquareSpace. Absolutely impossible to speak to a human, absolutely impossible to handle this on-app. They’ve set up walls to make the experience as difficult and miserable as possible. Then you have the ‘content’ approach to customer service. Pages upon pages of articles that are intended to inform and dissuade you from taking action that might hurt company interests. We’re not stupid. This kind of approach hurts your bottom line in the long-term. Work with your customers, not against them.

Just why. It says it requires no purchases and the first thing you have to do is buy premium else your website won’t be uploaded onto search engines. If it’s too good to be true then it probably isn’t and that’s what this app is. Get rid of premium and you’d have way more customers just saying.

App seams full of bugs lately and also very slow.

I’ve been using Wix for years and the app has always been great, but they updated it and now it doesn’t work. It also takes several clicks to get to your orders, and I never understood why they don’t make that a primary navigation function in the bottom bar, or a simple click to get that