KLM - Book a flight

It looks good and most features are easy toaccess, however, when tyou rerally need help KLM makes it hard for you to get help. The KLM App does not give you a way to contact a real person, they will not show you a phone number. After several not helpful layers of automation you can click the Facebook button to get connected to an agent. After 20 mins of waiting, they reply that you are on the Air France message thread and you have to contact KLM for your isuue, and Yes, its the button in the KLM App that leads you directly to Air France 😁 Also they removed the function to change your flight from the App for whatever reason .... I had. to get their Phone numbers from 3rd Party websites, because for some reason, KLM wants to make it difficult for their customers to get help.

I have used KLM for all my trips to Lagos Nigeria, I love it and I love using the up . Thank you so much 🙏🏽

Seat selection app needs a lot of improvement

After latest update, my iPhone 8, iOS version 16 cannot change seat, blank screen. It works fine on newer iPhone, iOS version 17

The app logs out all the time I forget my password all the time. It’s not my favourite app. But I use it to check in.

Your ticket advertisement’s are very misleading and not what you see as per dates on the banner. As well when choosing a date and price it changes when you go back to look at an other date!!!!,!

Not appreciating 10% added cost for luggage

🫶🫶🫶

While selecting seat options the application froze and I lost details. Had to login again to complete updates.

Good service airline