Very bad
I had my account blocked and they stole my money
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4.84 von 5
2,898 Bewertungen in Brasilien
I had my account blocked and they stole my money
Tem 4 dias uteis que aguardo uma transferência que eu fiz da monese para outro banco meu cair e até hoje nada ! Uma vergonha
Transferi dinheiro para minha conta, e já estou esperando a mais de duas semanas, eles fazem isso com todos clientes, não respondem por e-mail ou telefone
Recebo a mensagem que meu acesse não pode ser feito de outro aparelho antes de 30 dias após a abertura da conta. Mas eu não mudei de aparelho. Deviam saber que o iPhone muda sozinho de endereço IP para evitar rastreamento. Mas eu já desativei esse serviço e mesmo assim continuo bloqueado.
Hello, I’m was using this bank for maybe 2 years, and suddenly they blocked my account, I don’t have any access anymore, they said that was because I’m was out of Europe, but I’m back a long time ago, trying to get my account and my money back, I sent emails and tried to find a number to contact but they don’t have even an online chat to help to sove my problem that they create for me, so don’t download this app, because has a risk that they just take your money, I’m will keep trying to get my money back, but if doesn’t happen soon I’m will search my rights and sue this company.
Monese was awesome until they abandoned their customer support. It takes them days or weeks to reply to urgent requests, usually with a template answer that doesn't solve anything. The app and general features of the accounts are great but beware if there is a problem coming up..
Depositei dinheiro dia 26 e ainda não caiu e ninguém me responde nos canais de atendimento ao cliente
Tentei abrir não dava para abrir minha conta só porque eu morava no Brasil e agora eu moro no interior não sei vai da agora dá jeito ajudar criar a conta
I’m in love with Monese user experience. It is very easy to transfer and receive money using the app. The communication is always clear! Thanks a lot for being user friendly! If there is someone else in doubt about which online bank to go, Monese is the best option so far!
Folks, CAREFUL They forced me to close my account, and asked for an account # to send my funds to. I provided that, but never received my money there! Now every time I contact them, I get a “your account is closed, we can’t help”. Again, BEWARE. Extremely poor customer support, can’t be reached by phone, and email support is a sorry joke.
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