4.84 out of 5
2,832 ratings in Brazil
Monese was awesome until they abandoned their customer support. It takes them days or weeks to reply to urgent requests, usually with a template answer that doesn't solve anything. The app and general features of the accounts are great but beware if there is a problem coming up..
Depositei dinheiro dia 26 e ainda não caiu e ninguém me responde nos canais de atendimento ao cliente
Tentei abrir não dava para abrir minha conta só porque eu morava no Brasil e agora eu moro no interior não sei vai da agora dá jeito ajudar criar a conta
I’m in love with Monese user experience. It is very easy to transfer and receive money using the app. The communication is always clear! Thanks a lot for being user friendly! If there is someone else in doubt about which online bank to go, Monese is the best option so far!
Folks, CAREFUL They forced me to close my account, and asked for an account # to send my funds to. I provided that, but never received my money there! Now every time I contact them, I get a “your account is closed, we can’t help”. Again, BEWARE. Extremely poor customer support, can’t be reached by phone, and email support is a sorry joke.
Na verificação de identidade simplesmente excluíram a minha conta e bloquearam meu celular sem informação alguma!!!
DONT TRUST THAT BANK!!! THEY WILL TAKE YOUR MONEY AND THEN BLOCK YOUR ACCOUNT FOR MONTHS WITHOUT ANY REASON!! CHECK MONESE TWITTER (ON INSTAGRAM THEY DELET THE COMENTS) YOULL SEE A LOT OF PEOPLE LIKE ME, THEY DONT ANSWER FOR MONTHS!!! I HAVE TRIED PHONE, EMAIL, APP THEY ASK A TIME TO RESPOND BUT NEVER DO!!!! IM DEVASTATED! MY BILLS CANT WAIT A MONTH TO BE PAID!!!!!!!
A empresa não cumpre o que promete, para atrair clientes eles falam “com apenas dois documentos de identificação abra sua conta” e dão uma lista na qual você escolhe os documentos que prefere enviar. Uma vez enviado os documentos eles bloqueiam o seu acesso e mandam e-mail solicitando outros documentos, ou seja as coisas não são como os mesmos dizem, optem por outros bancos como por exemplo o N26 e Revolut que não fazem este tipo de propaganda enganosa. CUIDADO COM A MONESE.
I do not recommend Monese. My account has been blocked and the money locked. I have replied to the email I got asking for the money to be transferred to another account in my name and never got an answer. It’s been almost 2 months now.
Esta pedindo para fazer um plano
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Category
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Rank
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Top Free
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56
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Top Free
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117
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Top Free
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137
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Top Free
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150
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Top Free
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157
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3
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2
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3
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1 day ago | |
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0
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8 hours ago |
