Nomad eSIM: Prepaid Data Plan

Nem at installere. Fin hastighed.

The app has many glitches and don’t always show the actual data used. I have to look at the website to see the correct data usage. Customer support is like a toss up. If you’re lucky you get help immediately and everything is great, but if your unlucky it’s like pulling teeth to talk to them and you have to repeat yourself.

5g network here in Spain, and can use it as hotspot. That’s totally great. The support is outstanding!

I had a 30 day plan for Peru during October and November 2023. I installed the Sim card as instructed before my journey. However it did not work when I arrived in Peru even though it appeared that the Sim card was installed correctly. The help files are only available once you have an Internet connection hence I was not able to solve the problem in the airport but rather had to wait till I reached my hotel. Consequently, there was no benefit of immediate Internet coverage compared to buying a physical Sim card. Network coverage is good and Lima and along the coast. However, in the mountains there are many areas with poor coverage where the Internet connection times out because of no coverage or very low speed coverage. I would advise to buy a physical Sim card when going to Peru since this is cheaper and easier to use.

Poor customer service. Lots of other companies that offer same service with better customer service and reliability. Never got a response to my emails, however you finally send a canned response here for public view after a poor review. I’ve moved on. Thx

This is an actual fraud. Bought 1GB , used only for maps overall 5 hours during a day and that’s it. Obviously they cut it intentionally to make you buy again

Constant issues installing; costing massive loss of time, requiring me to contact support, send tons of info and screenshots and leaving me w/o WiFi in dangerous situations in a foreign country where I don’t know the language. Support is responsive but a huge hassle and takes so much time! They request lots of screenshots and takes forever trying to figure out the problem. Meanwhile I’m stuck in unsafe situations with no WiFi in foreign countries, too many times. And recently there’s been a big issue with huge amounts of data being consumed when nothing has changed with apps or usage. So yesterday I paid for a new plan and noticed the new rates are much higher than airolo…more than double. I was going to ignore that, but in a few minutes, half a months data was gone, and I’m on WiFi! After Hours of dealing with support, sending a bunch of screenshots, there’s still no solution. So I tried airolo, and was up and running in a few minutes! I paid half of what nomad charges and got 5GB data, (instead of 3GB on Nomad’s plan) Nomad only refunded a small amount for a 30 day plan that was just bought yesterday. They keep showing me screenshots of apps I don’t have installed on my phone, insisting it is « proof » of usage. When I explain I don’t have those apps installed and that it’s obviously an error, my message is ignored. Clearly they have issues with their system which becomes your issues. Overall not a pleasant customer experience and just feels extremely unfair. But happy to have switched to airolo with a much friendlier customer experience at less than half the cost! PS-I just checked my airolo data and just as expected, since yesterday, there is 0 data used. There are massive glitches and issues with nomad but instead of resolving the problems, they continue to show screenshots of someone else’s phone usage and over charge.

They sell data plans only for surfing the web. The plans do not include a phone number, so you cannot place phone calls or send text messages. Their help option curiously does not load properly? So there’s no way to get customer support from the app.

Bought the CN-JP-KR plan. But the celullar connection is not very stable.

app frequently glitches. Use airalo instead