Nomad eSIM: Mobile Daten SIM

Acceptable setup, perfect function, full satisfaction.

Ohne diese perfekt funktionierende eSIM wäre ich nicht weit gekommen. Der Support - im Fall der Fälle - ist schnell & sehr kompetent!

Across 3 different devices and 3 different countries, this service had the worst performance, with sometimes not even connecting. This was all outdoors in the middle of cities like Milan, London and Zurich. Otherwise a friendly and good interface of the app. The prices are reasonable nominally, but they are too much for the practically non-existing network.

Buena cobertura pero planes costosos

My first e sim didn’t work but the support resolved it quite quickly. After activation it worked great

Due to the nature of this service, it routes all your traffic via roaming through Hong Kong or Taiwan. This leads to severe latency and makes the internet connection feel slow/sluggish. Additionally, with an IP address from that region, the safety filters of some websites will trigger and prevent you from browsing the website. I’ve contacted support to clarify and resolve these issues but they said it’s in the nature of their service and their roaming agreement with Chunghwa telecom. This, there is no way to resolve the problems. Will not use again.

Used both around Europe and US and worked perfect on my iPhone. The Nomad support team is quick and resourceful; just awesome!

Poor customer service. Lots of other companies that offer same service with better customer service and reliability. Never got a response to my emails, however you finally send a canned response here for public view after a poor review. I’ve moved on. Thx

This is an actual fraud. Bought 1GB , used only for maps overall 5 hours during a day and that’s it. Obviously they cut it intentionally to make you buy again

Constant issues installing; costing massive loss of time, requiring me to contact support, send tons of info and screenshots and leaving me w/o WiFi in dangerous situations in a foreign country where I don’t know the language. Support is responsive but a huge hassle and takes so much time! They request lots of screenshots and takes forever trying to figure out the problem. Meanwhile I’m stuck in unsafe situations with no WiFi in foreign countries, too many times. And recently there’s been a big issue with huge amounts of data being consumed when nothing has changed with apps or usage. So yesterday I paid for a new plan and noticed the new rates are much higher than airolo…more than double. I was going to ignore that, but in a few minutes, half a months data was gone, and I’m on WiFi! After Hours of dealing with support, sending a bunch of screenshots, there’s still no solution. So I tried airolo, and was up and running in a few minutes! I paid half of what nomad charges and got 5GB data, (instead of 3GB on Nomad’s plan) Nomad only refunded a small amount for a 30 day plan that was just bought yesterday. They keep showing me screenshots of apps I don’t have installed on my phone, insisting it is « proof » of usage. When I explain I don’t have those apps installed and that it’s obviously an error, my message is ignored. Clearly they have issues with their system which becomes your issues. Overall not a pleasant customer experience and just feels extremely unfair. But happy to have switched to airolo with a much friendlier customer experience at less than half the cost! PS-I just checked my airolo data and just as expected, since yesterday, there is 0 data used. There are massive glitches and issues with nomad but instead of resolving the problems, they continue to show screenshots of someone else’s phone usage and over charge.