PILOTLOG - CrewLounge AERO

Hi all, I started as a customer of theirs from the beginnings, with the MCC logbook. Then it transitioned to this, I had to pay extra although I payed for the lifetime version initially. The main reason to pick this over other free software with similar functionality was the ability to import my roster from AIMS (on a monthly basis). Even that degraded in time, not downloading sim duties or ground duties for about a year and a half. Now, with this function gone, why would somebody pick this over free logbooks, I don’t know, honestly. Maybe this is another step towards an improved new version, that would require again payment? So much for enterprise versions and for maintaining consistency of the product that you payed for… From another lost customer.

I have used this app for years now and always been amazed by all the element we can import from our flights. The online Interface with automatic data filing is placing this app to the Top 1 level. However..now that the online Interface is suspended, without the possibility to import data automatically, it became like any other app where you have to download manually the data which makes it more time consuming. I really hope this feature will come back asap, as I would really be disappointed having to subscribe to an other app giving me this option since Pilotlog was truly amazing 🙏

I have used logten for 10 years and now am using pilot log and trust me there is no going back. It's a like full suite. The best thing is ads b data feed. What a way to use technology. You guys are too good

Great job

You can download your roster and historical flight directly from the portal. Great support!

It is no secret that the release of the new “CrewLounge” suite contained many, many bugs. I left “upgrading” from MCCpilotlog a while in the hope that the bugs had been fixed but the app isn’t working properly for me. To the developer’s credit they are working hard to resolve the issue so I’m looking forward to being able to use it. Support are taking several days to get back to you (understandable right now) but responses to criterial app reviews are very quick...

I had some issues after the update to version 5.2. With some emails exchanged between company and me they were able and very much helpful to sort out the problems and putting things back on track. I recommend this app not only because it's applicability but also because the developer is honest and trustworthy. Thanks a lot for your attention and I will be more than happy to recommend to my friends. Cheers!!!

Great app

Kind of defeats the purpose if my schedule will not load into the app. Have tried to reach out to customer service but they were no help, just a go between and nothing worked. Wanted me to be available for a specialist from 1 in the morning until 4 in the morning. Nope. Can’t do that. They will not set a meeting up anytime between 12 and 22UTC. I guess I just live in the wrong time zone to get any real help. Oh well, I just requested a refund.

I’ve been with MCC since 2017. When the app worked, it was awesome. I tried virtually all the other major brands but MCC was the most seamless, integrating with my airlines server and pulling all my flight data effortlessly. Unfortunately, the app would occasionally return an error (usually after a software update) and troubleshooting with tech support would generally be more extensive than what it should be. It’s as if there was no regression testing whenever they released a new update and I always seemed to be the guy who got stuck trying to unfarkle things. One time it was just before the interview of my life…talk about stressed out! Despite these shortcomings, I put up with it because overall it was the best logbook out there, and I had a lifetime license so I was kinda committed to this software. Until one day they decided to stop supporting it and effectively force loyal lifetime users like myself to change to their PILOTLOG software. I was of course angry and felt duped by their slight of hand. Despite this, I paid the additional fees to keep the software going. I was at my dream legacy carrier and liked how effortless it interfaced with my airline and imported all the data, thus providing me the confidence that I always had a perfectly updated logbook at all times. Until they decided to stop supporting that feature too. So now I’m left with software that doesn’t download my flights which means I need to use a third party app to download then import into PILOTLOG. This is the straw that broke the camels back. I now despise this company for these lousy business practices and will never place myself at their mercy again. I don’t care if my “lifetime membership” effectively cost me one penny per day pro rated. This is NOT how you engender goodwill with your customers. This is not how you increase brand loyalty. Instead, they always seem to choose the path that will enflame their customers. No more. I’m done.