WiZ Connected

This app is a joke and the customer care on it is non existent !! Not helpful at all , the app has ruined my lighting in my home as I cannot pair new app with all my build in lighting as I did with old app !!!! Absolutely disgraceful

The app is not functional; this was supposed to help me connect my plug, but the plus option to add devices would not work, so what am I supposed to do with this product?

I’m having awful trouble for months with this new version. Spent a day trying to re-add a light that was not working correctly, and the new app can’t add it at all. I’ve no time to be troubleshooting stuff like that. Reverting to the white app.

Since I gave changed to this app, my schedules don’t work atall, I have deleted and reloaded about a dozen times, I have done everything they have asked me to do but all my devices won’t link to schedule on new app

I recall already the setup of two light bulbs was problematic, it took forever before the app noticed the bulbs and required all kinds of troubleshooting. It never got better. After a year of infrequent use it's still crap - motion sensing is a joke, it turns off the lights when you're in the room and moving around, schedule never worked as it should and it's now impossible to change any setting whatsoever, getting "unknown error" message to anything I try. Don't recommend and won't be getting any other Wiz tech.

Was recommended to “upgrade” to V2 from the original and have nothing but disappointed by it. Seems slow and clumsy and not very reliable. Have had to re-initiate the bulbs a few times already and it’s not very obvious what bulbs I’m adjusting through the lacking interface. Will be going back to the original. Don’t bother.

iPhone 13 mini on the latest iOS. Since the recent update the + button to add devices does nothing when tapped. Have tried setting up a new home and reinstalling the app but it still doesn’t work.

There are glitches with all lights turning on command

I was so excited about these strip lights. They worked for about a month before the app basically broke. Even now, at my new apartment with a new set of these lights, they won’t connect. They constantly disconnected before and now I can’t even connect them in the first place. If any developer sees this, I see that plenty of other people are having my experience, specifically the notification of “unknown error occurred please try again later.” If this is an issue you have control of, please fix this. I paid $30 for this new set of lights and the only thing I can do is turn them on with the button, nothing with the app. What’s the point?

I just wanted led lights for underneath my bed, I bought an led strip and set it up, but when it came down to actually connecting to the lights I couldn’t at all after spending two+ hours trying to figure it out and still couldn’t pair the device. The service never showed up in my Bluetooth either, this is very easily the worst possible way they could’ve set their product up.