IDnow Online-Ident

Desktop app does not work and on the iPhone it takes too long because of too many steps. Politeness is also not a strong feature of them :(

The concept behind idnow is great: “No more queues and physical visits to authenticate yourself when opening a bank account. Do everything from home!” In practice, the experience is extremely frustrating. Rarely, there is an agent available. Although the company claims to operate from 9am until midnight, you will never find someone after 8pm. You have to wait for hours and when finally someone is available, the experience is very poor. It seems they employ non-native German speakers and this is noticeable. My agent said phrases such as “there is a challenge in the system”. This only complicates the communication. After a very long process, they had a bug in their system and the authentication could not be concluded. Their answer “please try again later”. Extremely frustrating. Luckily, my provider also offered another authentication service. With them, it was extremely fast and efficient. Avoid IDnow if possible.

I was dosconnect several times during the process. Have not finalized it.

App requiring to create an account during the process, but does not let you manage this account neither in-app or the web How to delete this account?

I has 2 attempts each for an hour. First, my ID card was rejected immediately. Why people at the other end do think so they can reject my ID? The second was the connection - it is perfect on my side but agents claim so it is not good at their end. And most annoying thing is that retry every time forces me to do 3 photos and wait for 2 mins. I would not recommend to use it.

The verification was a bad experience, I wish to had never undergo one. Apart from that I had a lot of technical issues and the app doesn’t indicate any error. It simply seemed like it was frozen.

Was trying to activate my VW app with this. Really surprised how Volkswagen have chosen such an awful service providers. Impossible to connect, rude people, denies official passports, hang up calls. Now it’s totally impossible to connect. Worst solution I’ve seen for years. And I have seen hundreds of them. Very frustrating.

Impolite and sad people working on Sunday evening.. bad experience with German girl (?)

We made identyfication for 2-3 days for 2-3h and nobady answer

Waiting for available identification expert almost 30 minutes is frustrating! It has to be improved. Would never recommend it. It would be faster to sign it traditional way than via app! In the end I dropped and ask company to send me documents via mail.