IDnow Online-Ident

I connected within a minute or so,so the waiting time wasn’t too bad however the agent I got was shockingly rude. She kept saying she needed a number that’s on the application but it wasn’t quite clear what she meant by that so I asked her to clarify. She became angry and she was even shouting at me at some point: “I just need the number I don’t understand why is it so difficult?!?!?! Instead of explaining what she wanted she just started huffing & puffing and had a terrible,demeaning & rude attitude towards me. Then the call froze for a moment apoarently,even though I could see & hear her she said she couldn’t and instead of waiting a second she hung up with no previous warning while she was making sure her frustration was clear. Absolutely shocking experience! I’m not sure why are people like her working in customer service after all?

They spoke English and were very patient with my dumbass

Dont know why VW use this company. If you dont have a passport forget it. And there support = speak to the company who are paying them.

What a terrible service. Horrendous internet signal on their end (we have 1GB our end). They continually hang up due to bad signal which is at their end!! Impersonal and dehumanising experience.

As per title

Seems to work work

Tried to ID and person asked me to bend my driving licence!!! It snapped in front of the stupid women who then she refused to ID me Wankers!

I have a good network connection, yet I attempted to speak with agents at least five times. Unfortunately, none of them could hear me and mentioned issues with my video feed, even though I could hear them clearly. It seems there is a network problem on the customer service site. Please consider enhancing your network infrastructure to meet minimal service standards.

App froze, operator beyond rude. Nightmare process.

I downloaded this app because the Volkswagen app required this to be able to access more functions on their app. I tried to identify myself 3 times and it failed every time. There’s nothing wrong with my signal. I’m on WiFi and carried out a speed check each time it failed. Not problem at all. What a joke this app is.