My Optus

I couldn’t login in

Setup digital is is broken in new version. After passport photo and face recognition app is hung on the step with “check your details “

URGENT FIX IS REQUIRED I had to spend almost an hour on a phone with support just to realize that the login form in the app is case sensitive!!! The email address has to be in UPPER CASE in my case. Otherwise I get the message saying that the My account is not linked to this SIM.

I’ve had this app for about 6 years with no issues. Upgraded my phone about 6 months ago and it no longer works. Keep getting a system unavailable message.

I am 82 years of age so I hope I’ve done it right - how do I pay ???

Everything is wrong with this app, they might as well throw it in trash and start again. I would have to write a thesis as to all the issues. Definitely don’t trust Optus after the experiences I have had and I regret coming back to them

Useless

Have to always uninstall and reinstall to get past the “we’re having system issues page”, eSIM activation super glitchy and takes multiple calls to work. Just overall bad experience.

Boycott

I don’t suggest to go anyone to choose optus. Worst experience ever. Fraud marketing.