My Optus

I couldn’t login in

Setup digital is is broken in new version. After passport photo and face recognition app is hung on the step with “check your details “

URGENT FIX IS REQUIRED I had to spend almost an hour on a phone with support just to realize that the login form in the app is case sensitive!!! The email address has to be in UPPER CASE in my case. Otherwise I get the message saying that the My account is not linked to this SIM.

Doesnt update info on Iphone 14 pro max but on mg andriod device it does please fix

Stressfull update cant recharge my account online

i can’t recharge wtf fix your network

Very slow internet speed @ less than 1 mbs!!!

Please can this be fixed? It doesnt open anymore.

I have happily been using the Optus app to pay my bill on my iPad for several years now, but this month when my account arrived, every time I tried to go into the app a message came up saying there was technical problems and to retry later. After several days attempting to pay my account I forgot all about it until an email reminded me. Again, I tried to go into the app on the iPad and again, the same message saying they were experiencing technical problems and to try again later. In the end I used my iPhone to download the app and happily paid my account. I have not changed anything, and I still cannot access the app on my iPad. Not happy.

The customer support pretend to swap to “supervisors” DO NOT WASTE YOUR TIME! Edit after response: you saying sorry does not make me feel any better because you are not changing the attitude of upsell from customer service people on the app!!!