My Optus

I couldn’t login in

Setup digital is is broken in new version. After passport photo and face recognition app is hung on the step with “check your details “

URGENT FIX IS REQUIRED I had to spend almost an hour on a phone with support just to realize that the login form in the app is case sensitive!!! The email address has to be in UPPER CASE in my case. Otherwise I get the message saying that the My account is not linked to this SIM.

The buttons are glitchy and it can never process my cards when I’m trying to select a subscription. Support is terrible especially the message support. Totally useless.

I am sent on a never ending loop to register my account. They have me enter my email and birthday to send a registration link so I can create a password, but when I click the registration link in my email all it does is send me back to enter my email and birthday again. I’ve tried it 4 times and never get to setting up a password. Which is required to view my bill. 🤦🏾‍♀️ Just awful.

First, I had to go to the store to recharge my account - no way it would recharge, even when on chat with customer service. At the store, they could only offer a different, rotating plan, which I did not want since I only needed it for one more week! Since I had no other option, I got it and now I CANNOT CANCEL IT!!!!! Can’t get hold of them online, by phone or on the app! Horrible service! I repeat: do not get Optus. Try Vodaphone instead. I will next time.

I’ve been repeatedly lied to by Optus “Customer Service”. Do yourself a favor and avoid them.

I’m not happy bc the usage breakdown does. It work on the app. It would be helpful to know how I am using all my data as my data just uses up a lot in one day all of the sudden…

App says 24/7 chat function but there aren’t any agents servicing requests at night. People can have phone issues at all hours. Terrible service.

Updated to the latest version and now it doesn’t work. Awesome.