United Airlines

Одно из лучших среди авиалиний.

Приложение работает отлично!

Совсем нерабочая

My flight to IAD was cancelled but I got a lot of hassle before the cancellation was announced. We waited for more than 1 hour at the gate before we realized the flight was cancelled. At first, we were made to board the plane. All the passengers boarded when we were told by the cockpit that we need to disembark the aircraft because the mechanic will fix the plane and they don’t want us to wait long during the maintenance activity. They said it will take approximately 1 hr. While we waited at the gate more than hr, we notice some passengers are already leaving and we heard an announcement that we may withdraw our check in bags at the carousel. They (employees) also said that they will accommodate the remaining passengers to the next available aircraft without any assurance what time will that be. That’s when my family and I decided to rebook the flight the next day but there were already limited seats for my next flight. Due to limited seats in the next flight, my family and I have to travel in different time schedules. We will be waiting each other at the destination airport (IAD) for a difference of 4 hours. The hassle was aggravated by my cancellation of my several appointments in Virginia. Those appointments can never be undone!

Friendly user app

United was my last choice because the acceptance of overseas credit cards is so inconsistent. With the app only US and territories are scored. With the web site, the so didn’t script any province counter. I will need to take longer to check in at the airport with check-in luggage. I spent hours trying to find a way around this.

This airline is so deceptive and so hard to talk to. They change their decision in a snap of a finger for refunds. They are not aligned with other airlines on the 24-hour cancellation policy. First, they would approve then after several runaround and follow ups they will suddenly change their decision which is not making sense. Their agents are so rude and conniving. They are so crass with profit only!!!

unable to add a card. billing address only has options for states within the US

It’s a great and easier way to check in myself and my luggage. Thank you UA!

It won't let you book through the app if you don't have a U.S. billing address. Many other international airlines will, so there's no excuse for this.