BDO Online

Always asking for OTP. Emailed BDO callcenter numerous times they were never helpful to the point that they are not responsive to my concern anymore. Even went to visit the BDO branch I have an account in, they were still not able to help despite updating my number. It was even the same regustered mo ile number I was using in the old app which was working fine. I am considering switching banks. They don’t pay give attention to users who are unble to access their funds due to useless OTP ek ek.

It always says incorrect username and password every time I log in. It’s annoying that I can’t use this app. I go to browser to log in to website using the same password and username and it works fine.

entering a valid username and password will still lock your account.called customer service;they want u to update your phone number with the branch u open the account.the branch people is as lousy as the app.my account until now is still locked.so frustrating.running a business and dealing with BDO is frustrating.

The annoying prompt that always pops up on app launch is just plain lazy. No regard to user experience. There must be a way to show advisories on the blank white space below the BDO logo on the login screen, right? Instead of having another element blocking out the entire app pop out of nowhere? With that in the way, now I can’t just tap “Log in” immediately. I have to wait for the thing the likes of GCash and Lazada also have in theirs. Don’t be like them. Also, the “Statements” button often isn’t there, seldom only does it show up. AND my goodness does it take abnormally long to sign in with Face ID.

This is the worst mobile banking I’ve ever experienced. I had to login all the time to view my recent transactions and that caused me a lot of hassle. Do y’all even have an IT or Dev team? I feel like a Junior Developer did all the work alone just to cut costs by this garbage company.

can’t send money Every transaction is unsuccessful

The absolute worst and useless app. More than 50% of the time there is always an issue. It doesn’t even stay logged on. Try to do something it logs out.

Apps, online banking, mobile banking; these are meant to make the banking process easier but this does not cut it whatsoever. Read all other negative reviews, all are valid.

no choice in sending OTP through email if old # is gone, hope you’re not stealing my money.why you changed the old app?

BDO requiring me to bank on a mobile app has resulted in me leaving BDO as a customer.