Get e& UAE app – your online e& store, open 24/7
A one-stop destination where you can manage multiple accounts, recharge, pay your bills, subscribe to add-ons, and avail exclusive online offers and much more with 24/7 live online chat support.
Postpaid Plans
Select the best postpaid plan for your needs and enjoy instant activation with eSIM. Avail online exclusive offers only when you buy on our website or e& (etisalat and) UAE app.
Prepaid & Recharge
Get a FREE SIM and create your own plan. Get bonus cashback on every recharge.
Add-ons
Add more power to your mobile and eLife plan with our value add-ons. Log in to e& (etisalat and) UAE app and subscribe to add-ons from anywhere. Choose from our variety of data, voice, combo, roaming packs, TV packages and calling offers.
eLife Home Internet
Connect to a world of entertainment and get FREE 24-hour installation when you shop our eLife plans online. Get ultra-fast fibre internet with up to 1G speed, 300+ TV channels, and unlimited local calling within the UAE. Upgrade your existing eLife plan or request an eLife Home Move in a few clicks.
Home Wireless
Open e& (etisalat and) UAE app and subscribe to Home Wireless 5G plan to enjoy unlimited data, a premium 5G Plug-n-Play router delivered to you for FREE within 24 hours*, plus FREE STARZPLAY & GoChat premium subscriptions – all yours to enjoy.
Devices
Download e& (etisalat and) UAE app to get the latest deals on smartphones, laptops, tablets, speakers, headphones, and gaming consoles with guaranteed FREE 24-hour* delivery and pay in easy instalments for up to 36 months.
Smart Living
Build your smart home with us. Download e& (etisalat and) UAE app to buy our state-of-the-art smart home devices delivered to you for FREE within 24 hours*, with easy payment plans of up to 36 months.
Insurance
Protect yourself and your loved ones by purchasing an insurance policy with the best quotes from companies trusted by e&.
Unique Features
• Manage multiple e& numbers, pay bills in one place, and link your Emirates ID or simply log in using UAE PASS.
• Track your call and data usage, view your recharge history, and manage spend on the e& (etisalat and) UAE app.
• Migrate from a Prepaid to a Postpaid account on the app anytime, anywhere.
• Hassle-free relocation of your home internet connection with the online Home Move feature.
• Subscribe to data packs, voice packs, roaming add-ons, and TV packs in just a few clicks.
• FREE eSIM activation with UAE PASS.
• Enjoy FREE installation & delivery within 24 hours on all online orders.
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User Rating
4.69 out of 5
5,801 ratings
in United Kingdom
5 star
4,955
4 star
455
3 star
89
2 star
40
1 star
262
Ratings History
Reviews
Not intuitive. After recharging the money doesn’t show in the app.
Not intuitive. Lots of tabs, buttons, but hard to find simple stuff.
After recharging the money doesn’t show in the app. Each time I recharge and need to wait about an hour for the money to show in the app balance. This is crazy. When I go to the balance details it says:
‘Total added: 50 AED
tolal spent: 0 AED
Today recharges: 50 AED
Closing credit balance: 50 AED
Available credit: 0 AED
Balance before recharging: 0 AED’
NO LOGIC. Please hire better developers!
Help at Etisalat office Mercato
Excellent and very friendly help from guys at the center in mercato especially Abdulla thank you so much.
David
Review
Honestly I I tried du before Etisalet and I just think Etisalat is just better in every aspect
Good app let down by constant advertising notifications.
Constantly getting notifications for advertisements and no way to turn off.
Over-billing & poor customer services
I am unable to reach out and address my bill issue and I visited Etisalat shop in Mazyad mall but they couldn’t sort out my issue or at least file a complaint or find me a solution instead they’ve asked me to visit another Etisalat shop .. ! It’s waste of time and the online ‘ virtual services not so helpful
Easy and effective
Very easy to use. Hopefully they’ll lower their data packages soon.
Impossible to speak to an agent.
My bill is incorrect. The virtual chat keeps taking me around in circles!
Extremely Disappointing Experience with Itisalat - Fraudulent and Misleading Practices
I recently had the misfortune of switching to Itisalat after being a loyal customer of DU for many years. We were advised to make the switch when we moved to our new villa because Itisalat supposedly offered better coverage in the area. Little did we know that this decision would lead us down a path of frustration, deception, and feeling completely scammed by the company.
At the beginning, Itisalat promised to provide us with a reliable internet connection and entertainment services for our home. However, it quickly became apparent that they had misled us. Just a month later, they had to come back and inform us that there was an issue with the installation. To make up for their mistake, they offered us a month of free service and assured us that the problem would be fixed promptly. We reluctantly agreed, as they convinced us that signing a two-year contract was the best option.
Furthermore, we were told that we could have two security cameras installed, one at the front and one at the back of our house. However, the technician they sent arrived at an unreasonable time (8:30 pm) and insisted that my wife open the door. Understandably concerned for her safety, she refused and called the security. This incident caused further delays in the camera installation process. Eventually, after multiple complaints, they sent a female technician to complete the job.
Despite all these setbacks, Itisalat had the audacity to present us with an exorbitant bill. We expressed our dissatisfaction with the camera installation, only to be told that we had signed a three-year contract. This was news to us, as we were never informed of such a commitment. After futile attempts to reach their customer service to explain the misunderstanding, I took matters into my own hands and visited the Dubai Mall branch.
After going through a series of frustrating conversations with various representatives, including Salam Mohammed from customer technical support, Esraa Salem from the call center, and Jihad Zyad, the supervisor, on June 5, 2023, I was promised a resolution within five days. However, no one followed up, and after two weeks, I received a message stating that they had attempted to contact me and closed my case. This entire ordeal feels like nothing short of a scam orchestrated by Itisalat.
At this point, I am left with no other choice but to seek out the CEO of Itisalatto understand what is happening within his company. I have tried reaching out to various people for help, bu
Prices are too high
Prices here are ridiculously high compared to most other countries.
Basic, confusing, unresponsive
Lots of bugs, app keeps crashing, won’t save the preferences, navigation is confusing at best and very unresponsive. And by the way, why do we have to play a game before being able to use the app?!
You would expect more from a telco!
