Hopper: Flights, Hotels & Cars

This is a good app and actually gives you affordable prices.

Recently was looking for flights on one of the most common flight routes on earth. Tried multiple times to get a flight and continued to just say unavailable, even after searching multiple times, restarting the app etc. Until it goes through to the payment page charges me for a flight, then forgets about the existence of that booking even though the money was taken from my account. Desperately still needing a flight I try again and again, until one goes through takes my money now more expensive and a worse flight time. And the booking just says pending. Can’t contact them unless you’re in the US, Canada, or through “SKYPE”😂 Literal night mare now I’m without money for two flights and not sure whether I should book a third flight because this one probably won’t go through.

For finding the cheapest flights and alerting are great the app user experiences takes some getting used to to

I read other people’s comments that when it comes to change in itinerary, Hopper is horrible. Well I booked a flight earlier this year and it went well because I didn’t have to contact them for anything. Now I have booked another flight with them in this Dec but need to change the departure date. It’s been 3 days and they have no idea why Airline is rejecting their request. By the way, they can’t make any changes to the ticket, they have to contact their partner. U can imagine, it adds another hop between u and airline. Even their supervisors involved but in vain. They will promise you that you will be contacted via phone or email but nope, they will never contact u. On every call, their agent has raised a new request, I think 7 times. But same reply that partner has cancelled the request, we apologise for the inconvenience. Unfortunately apologies don’t resolve the issue. So if u think u might have to change your itinerary, don’t go with Hopper. I am telling you they are horrible.

This app is great for helping organise your travels with the lowest fares. It has saved me heaps of money over the years

One of the best apps that I have used.

This is my go to app when looking for flights and hotels.

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I always check hopper before I book flights or even plan a trip. It’s so great to set up alerts to know when the price is the best for your ideal flights. The predictor is awesome, this app has helped save me lots of money. No hidden fees either!

Absolutely terrible customer service. Booked return flights on the website for $488 with the statement "this will be charged in AUD" written beneath it. $730 was taken from my account and the invoice I was emailed stated $488 "this will be charged in USD". No where on the website (absolutely no where!) is it advertised that they charge in USD and in fact, before I actually booked, it stated that I would be charged in AUD. After 1.5hrs on the phone with customer service I was essentially blamed for "misunderstanding" the website- apparently a $ sign is exclusive to the USD and I should have known they only charge in USD even though its not stated anywhere and even though it was explicitly written that I’d be charged in AUD!!! Absolutely exhausted by the end of the interaction and dissatisfied... was offered a $20 hopper credit ... when I expressed that this was not enough to rectify the false advertisement of price (I wouldnt have booked with them otherwise).. they said that since I didn't accept their gesture, the credit wouldn't be added haha at this stage had no energy to say anything more.. anyway.. absolutely pathetic.