The Intercom Conversations app lets teammates access all their Intercom conversations and customers from their iPhone or iPad.
Intercom is the first to bring messaging products for sales, marketing & customer service to one platform, helping businesses avoid the stiff, spammy status quo and have real conversations that build real connections. Designed to feel like the messaging apps you use every day, Intercom lets you talk to consumers almost anywhere: inside your app, on your website, across social media and via email.
With the Intercom Conversations mobile app you can:
Manage your inbox from anywhere
View and assign conversations, see where you’re mentioned, and collaborate with your team using internal notes
Start or continue a conversation
Send a new message or respond to a customer via in-app or email
Insert saved replies to resolve common questions faster
Search and see your leads and users
Gain context by viewing a user or lead’s live profile to reduce frustrating back and forth
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Screenshots
User Rating
2.67 out of 5
6 ratings
in Ukraine
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Ratings History
Reviews
Great when online
The app itself is really good, but only when you are online.
Its behavior towards your status is really inconsistent, and oftentimes in case I am away and reassigning replies but open the app - it decides to bring me back online without me knowing it (the reassigning banner stays btw, I am simply not aware that I'm online already). So I have to constantly check my status in settings not to get another ticket when I'm not on shift. And turning the reassigning back on works really funky as well, like the combination of toggle switches that brings me back offline could be anything: from the correct one (both switches are in the 'enabled' position) to the one as if I should be online.
Reports on app
Hi Intercom team!
It would be really nice, if you could add reports in app version :)
Hope to see such feature in the upcoming updates.
Stay safe!
Almost great!
App works great! But I see two preloaders instead of one when I’m clicking between messages tabs.
