Intercom Conversations - Reviews, Revenue and Downloads - Apple App Store

Description

The Intercom Conversations app lets teammates access all their Intercom conversations and customers from their iPhone or iPad.

Intercom is the first to bring messaging products for sales, marketing & customer service to one platform, helping businesses avoid the stiff, spammy status quo and have real conversations that build real connections. Designed to feel like the messaging apps you use every day, Intercom lets you talk to consumers almost anywhere: inside your app, on your website, across social media and via email.

With the Intercom Conversations mobile app you can:

Manage your inbox from anywhere
View and assign conversations, see where you’re mentioned, and collaborate with your team using internal notes

Start or continue a conversation
Send a new message or respond to a customer via in-app or email
Insert saved replies to resolve common questions faster

Search and see your leads and users
Gain context by viewing a user or lead’s live profile to reduce frustrating back and forth

Hide.. Show more..

Screenshots

User Rating

2.32 out of 5

19 ratings in United Kingdom

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1 star

Ratings History

Reviews

This is a tad embarrassing now.

More 2024, less 1994 please.

Not up to standard

Many of the functions are not working properly such as the macro. You cannot copy text from messages which is really frustrating. The text moves and doesn’t keep the spaces after you send a message and check it on your Intercom software from your PC. These issues persist for over a year now without any improvements.

URGENT UPDATE REQUIRED

No conversation are being loaded, this issue needs to be fixed ASAP!! Me and my team are unable to see any conversation on the IOS mobile app! This is extremely frustrating please fix ASAP as I use this everyday, is very important to many people

Revising our review

Previously we rated Intercom as five stars and the ‘backbone of our business’ but it’s rapidly gone downhill since. The product, service and attitude have declined beyond compare with where it was a few years ago and in tandem with this decline there have been two wholly unreasonable price shifts that have isolated large numbers of early customers, us included. They don’t seem to listen or care what you think of the product, only what you’re willing to pay and pushing you to your price tolerance is their strategy. When you call them out on it, despite having signed a fixed price contract, you get asked by the European Head of Sale if you expect to get things for free. This from the company who wanted to change his internet businesses communicate! Shambles run by spoofers.

Keep crashing at login

Please fix

Not a bad start

It would be mega-handy if the app would allow adding person’s name and managing saved replies.

Great for chatting

Great to communicate to users on the go. There are sometimes new bugs when they have updates but the support is top notch. The “People” menu could be improved - I don’t find it very intuitive. Also lacks many features found in the web version. If you just want to chat to users this is a useful app.

Good

Good app and keeps getting better ! There's one thing that would be really useful though, be able to snooze the notifications after a certain time - weekend/evening. I keep receiving notifications late at night when colleagues in the states carry on working .. very annoying ..

Good accompaniment to the site

The website is where most of the features of Intercom are but the app is useful if you want to manage conversations on the go.

Store Rankings

Ranking History

App Ranking History not available yet

Category Rankings

Chart	Category	Rank
Top Free	Switzerland Business	305
Top Free	Denmark Business	306
Top Free	Poland Business	382
Top Free	Portugal Business	405
Top Free	Azerbaijan Business	499

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