Klook: Travel, Hotels, Leisure

Worry free😊👍A must have app for travellers who are on a tight budget😊😁

I recently made a reservation for a penthouse at Arterra through Klook, eagerly anticipating a luxurious and memorable experience. Unfortunately, my stay fell far short of expectations, leaving me with a sense of disappointment and dissatisfaction. To my surprise, upon checking in, I was assigned room 12AL instead of the two rooms I had booked and were clearly mentioned as 12AC and 12AD in the receipt provided by Klook. This discrepancy immediately set the tone for a less-than-ideal stay, as I had specifically chosen the penthouse for its spaciousness and the comfort it was supposed to offer to accommodate my needs. Regrettably, the room I received was a far cry from what I had originally reserved. It lacked the desired amenities and space that I had anticipated, and the overall ambiance was underwhelming. This stark contrast between the promised and delivered accommodations left a sour taste in my mouth, as I had hoped for a memorable experience that would justify the premium price I paid. Moreover, another notable issue arose with the hotel's handling of my contact details. Despite providing accurate information during the booking process, it seems that Klook failed to sent my contact details correctly. This oversight further compounded the frustration and inconvenience I experienced during my stay, as it hindered effective communication and resolution of the issues at hand. While I understand that unforeseen circumstances and occasional mistakes can occur in the hospitality industry, it is disheartening when they negatively impact a guest's experience. I had high hopes for Arterra and its penthouse offerings, but unfortunately, this particular stay left much to be desired. In conclusion, my experience at Arterra fell short of expectations in several key aspects. The discrepancy between the reserved rooms and the one received, coupled with the mishandling of my contact details, resulted in a disappointing and unsatisfactory stay. I hope that the management of Arterra takes note of these concerns and takes appropriate measures to prevent similar occurrences in the future, ensuring that guests receive the accommodations and service they rightfully expect and deserve.

下單6天後會有半價優惠，大家看到原價不要輕易下單

Klook是一個很棒的平台，能在自主旅行中增加很多選擇機會（而且價格合宜），讓旅程留下難忘的回憶

很糟糕的體驗，即時確認型訂單等了30小時還是無法確認訂單，說要取消又說我只是幫你申請取消，不代表確定取消請以信件收到為主，到底把顧客當什麼，能不能就說一聲。 約45小時已收到申請退款信件，更改評分。

為何一定要加購其他商品？

好的很好的app

Take a good picture👍

需要時一定再來買

莫名取消訂房，客服只會跳針回覆關訊息，超爛