Klook: Travel, Hotels, Leisure

After booking via klook, the driver at the arrival destination refused to take us unless we pay him extra money. I refused although it has been prepaid on klook with no refund. I understanding klook is a connection to third party provider but their customer service is absent when we really need them. I will never use klook nor advise anyone to use it. Horrible customer service especially when you need themx P.S.: they never respond to my request for online chat as thay have a long waiting queue.

Great Application, easy to use and reliable… 😊

Best app for japan trip

Thank you Klook, u save my time, and money!

Today I have booked hotel for Vietnam, the amount of Php 9k plus was deducted from my card then after exactly an hour they have cancelled my booking and charged my card with another Php 9k!

DO NOT USE THIS COMPANY DO NOT USE THIS COMPANY TO PURCHASE ANY KIND OF TICKETS WHILE TRAVELING IN JAPAN. THEY WILL TAKE YOUR MONEY AND NOT DELIVER ON THEIR END. I bought Shinkansen tickets from their App from Hiroshima to Shin Osaka for 2 people ($206). I never received the tickets. There was no QR code on the booking through the App. They, for some reason sent them to my hotel. I never received them, or any notification as to why. I contacted their customer service via the app and they promised to help, but just proceeded to pawn me off. I had to repurchase the tickets at the station, and I sent all of the proof to Klook. They refused to refund me the tickets, and tried to blame their travel agent partner. Now, they are blaming my hotel, saying they sent the tickets a week earlier but the hotel rejected them. I never received any correspondence from Klook about any of this or any resolution. Their customer service has lied to me continually over the past two weeks, and after admitting that the tickets were never delivered, they REFUSE TO REFUND ME. They have been RUDE, CONTINUE TO CUT ME OFF, and REFUSE TO ACCEPT RESPONSIBILITY. DO NOT USE

Showed promo 3gb eSIM. But couldn't add as it was giving error while adding.Getting support is very difficult .

hussle free

My experience with klook is always seamless. Payment is easy, even refunds are easy if ive had to cancel for any reason. Will continue to use for my activities

Klook is the best app to make your trip as easy as possible.