Very poor guest service - will never again use your services
Booked a trip from Hoi and to danang by mini van. Since the trip was never confirmed I wrote to the costumer support and they gave the contacts of the local people and told me to contact - I told them that if I wanted to deal with local transportation I wouldn’t book through the app. So they told me they would get back to me later- which they never did. The transfer happened according to the time of booking , even though I did never received a confirmation, but to the drop off I was left on the other side of the city. I told the driver to please leave me at my hotel ( as per booking) since he did not speak English- even though on your app it says they do - he called to a lady that spoke in English and was extremely rude to me and even put down the phone on my face after telling me to just get out of the van and walk. I’m 6month pregnant and I really did not expect this type of service. (The phone nr of the lady that spoke in the phone to me +84 93 8405917) The worst experience ever.
