Nomad eSIM: Prepaid Data Plan

I used nomad a lot, but one time it just stopped working. So I had to use my private, and they just did not reply until the next day. They then had me troubleshooting for 20 min. Will Never use this one again.

I paid for high speed in Rwanda but in 95% of the time the internet didn't work. Speedtest indicated 300 msec ping and 1 mb download speed which doesn't work with modern websites. The app is ok and the help instructions too. But the speed was just too disappointing and I could rely on the subscription.

Bought 4 eSIMs for my family during a trip, and 2 days into the plan they suddenly get suspended, leaving us without any data.

This is sooooooo bad, so slow. Better of buying somewhere else. Im feeling robbed.

I usually don’t write complaints, but after I have used Nomad’s eSIM, I can’t let other people do the same mistake as I did. Shortly said: DON’T BUY THEIR ESIM!!!!!! I traveled to south east Asia, and bought their SEA - package. Firstly the internet is so horribly slow. Secondly most places you travel your internet won’t work. (For this package you also get little GB for the price) On top of this, when you address a problem to their help centre. The only answer you will get is “turn on and off you cellular data”. If you are considering buying eSIM on your SEA-travel, just don’t! It is much cheaper to buy SIM card in the country, and you have extremely good connection! So thank you Nomad for creating a product so bad that I feel like I have been brutally robbed!

Mobil nett fungere i utlandet som hjemme, kan bruke alt appen ink fb, Ins, osv.

Poor customer service. Lots of other companies that offer same service with better customer service and reliability. Never got a response to my emails, however you finally send a canned response here for public view after a poor review. I’ve moved on. Thx

This is an actual fraud. Bought 1GB , used only for maps overall 5 hours during a day and that’s it. Obviously they cut it intentionally to make you buy again

Constant issues installing; costing massive loss of time, requiring me to contact support, send tons of info and screenshots and leaving me w/o WiFi in dangerous situations in a foreign country where I don’t know the language. Support is responsive but a huge hassle and takes so much time! They request lots of screenshots and takes forever trying to figure out the problem. Meanwhile I’m stuck in unsafe situations with no WiFi in foreign countries, too many times. And recently there’s been a big issue with huge amounts of data being consumed when nothing has changed with apps or usage. So yesterday I paid for a new plan and noticed the new rates are much higher than airolo…more than double. I was going to ignore that, but in a few minutes, half a months data was gone, and I’m on WiFi! After Hours of dealing with support, sending a bunch of screenshots, there’s still no solution. So I tried airolo, and was up and running in a few minutes! I paid half of what nomad charges and got 5GB data, (instead of 3GB on Nomad’s plan) Nomad only refunded a small amount for a 30 day plan that was just bought yesterday. They keep showing me screenshots of apps I don’t have installed on my phone, insisting it is « proof » of usage. When I explain I don’t have those apps installed and that it’s obviously an error, my message is ignored. Clearly they have issues with their system which becomes your issues. Overall not a pleasant customer experience and just feels extremely unfair. But happy to have switched to airolo with a much friendlier customer experience at less than half the cost! PS-I just checked my airolo data and just as expected, since yesterday, there is 0 data used. There are massive glitches and issues with nomad but instead of resolving the problems, they continue to show screenshots of someone else’s phone usage and over charge.

They sell data plans only for surfing the web. The plans do not include a phone number, so you cannot place phone calls or send text messages. Their help option curiously does not load properly? So there’s no way to get customer support from the app.