DO NOT USE - the sim doesn’t work and awful customer service
I live in Portugal and needed more data so wanted to get an esim across Europe as I travel. After going through the activation process, I was getting no data and so made contact with the team. Their team initially sent instructions, however took over a day to reply to each message after the intial instructions didn’t work. And every time they reply, it’s with a different person so I have to provide context again as to the issues. After taking a week to finally hear from them how to fix the activation issue, the actual data still doesn’t work. I am now paying but cannot even use the service. After asking for a refund, I was told I can’t have it in cash, I have to have it as credit for a service that doesn’t even work. They are now not even replying to my messages. It’s been the worst customer service I’ve experienced in years. I would strongly recommend using Airalo. A far better service and product.
