Nomad eSIM: Prepaid Data Plan

Their customer support replies quickly and are completely unhelpful. We bought an e-sim for a trip with a predefined plan. As we were not sure how much internet we needed, we also bought an add-on (having read it’s refundable if not used!!). Then we realized the add-on (unused) was too high for our needs and usage on the trip, so we wanted to cancel it for a refund and get a more suitable add-on. Their customer support said the unused add-on cannot be cancelled without **immediately** terminating the original e-sim, and cannot be exchanged or otherwise modified. So basically they hold you hostage threatening to cancel you whole e-sim and mess up your trip, and are very inflexible otherwise . Doesn’t matter if the client made a mistake or just needs something else, they grab the money and run because they don’t care about repeat customers and prefer to hide behind poorly explained policies. Bad company, my last time using them!

The app is perfect but it suddenly stopped working

Very good - I use it whenever I travel within Europe or outside - the help team replies within 5min Highly recommended

Easiest to install and activate

Worst application for getting an E-sim, I paid and it wasn't working and keeps showing me no service wherever i go, I thought maybe it's because i was still in the airport, but I kept going around and still was not working. Also spoke to customer service and they did nothing to help (just kept asking never ending questions with no solutions), still stuck on the same situation

They took my money, but it didn’t work at all, everything in settings correct and active, it’s just not working and I would like to claim a refund !

The Nomad plan in Europe has helped us travel worry free. We started with just our USA carrier’s international plan, which was spotty and performance intensive on our phones. Nina’s has helped us ensure we can connect with each other through data using messaging apps.

Too much fraud. They sell fraudulent fake numbers and to not screen the operators in many countries. They bypass legal requirements of identity verification that are present in many countries.

付款显示失败 任何的一张卡都会失败 并且莫名其妙锁掉了你的账号。没有比这个更烂的程序了

I’ve been trying to purchase a 20 GB 45 day Australian eSIM plan for my upcoming trip, but have encountered persistent payment issues. Despite following all the support instructions, including updating the app, re-logging, and waiting for the recommended time, I continue to receive errors stating I’ve reached my purchase limit. After contacting support, I received helpful initial advice, but the issue remains unresolved even after escalation. It’s been days with no effective solution or clear communication on the fix. With my travel date approaching in just 3 days, this delay is causing significant inconvenience. The anti-fraud rules are understandable, but they seem to be overly restrictive and not well-communicated. If failed attempts where the money is refunded count towards the purchase limit, it should be clearly stated. I hope Nomad can address these issues promptly for the sake of their customers. At this point, I might have to consider other options for my travel data needs.