Overall, using the app is a smooth experience. Tracking macros helps with accountability and the data integration with activities, eating, and blood glucose levels is very helpful. Since the last update, the app has caused my phone to run hot few times and consume large amounts of energy. During those times the app is very, very slow and sluggish. Simply closing the app and reopening it addresses the issue.

This is a great app to really see how things affect your blood sugar! I was pushed into diabetes by medication prescribed for another diagnosis. Nutrisense has helped me understand what helps & what can be a poor decision for me. The app is full service - blood glucose monitoring, easy to use food diary, track activity (integrates welll with other apps to help with this) & journal all in one! Makes it very easy to see what is affecting my blood sugar! They offer nutritionist services which are well worth the cost to help you with your goals & help keep you motivated. I have tried other programs & apps but have not seen any that allow you to get as full of picture in one place! I find it very frustrating to jump from app to app! Kudos to Nutrisense!!!!

I placed my monitor on, scanned it in and don't see any readings. There's no number to call and nobody is responding to my contact request.

The app has been very informative and helpful in getting me too shift to a healthier diet. Their customer service has been excellent. Renee on their team has been immensely, helpful, and super patient in answering all of my questions to help me better understand how the app, the sensor and the readings worked.

Room for improvement. I do t find the app very intuitive or user friendly.

Love the interface and user friendly aspects of the Nutrisense app. It’s pretty intuitive and the customer support is excellent but there’s still some work to be done with CGM syncing consistency or connectivity (Freestyle Libre 3) and other ‘glitches’ or software issues - ie. when saved meals are recalled they often have incorrect time stamps and ingredient lists, resulting in an error message. Overall a great app but a few software updates will hopefully improve the reliability and consistency.

Unfortunately “Exceeding expectations” is not part of my experience with NutriSense. I missed my initial call, as a loved one had fallen more ill and my mind was just frazzled. They would not reschedule without an extra cost. That person ended up passing away just to share, you may relate to how that time can be and the empathy was lacking to allow me to reschedule without the cost. They send you very limited patch coverings which in a week, two would be ideal. It’s literally a walking advertisement and they limit what they send and charge for more. So when asked about what is on my arm, believe me- I share. I don’t understand their business model for supporting their clients. It’s stingy! I didn’t cancel because the way they have it structured, makes it not worth it. Red flag! Most companies don’t want unhappy clients. Good news! There are plenty of monitors out there that are not CGM but achieve similar insights, cheaper and exceed expectations. Don’t sign up for this program.

First off, the NS customer support is unparalleled. They are responsive and reliable, and they genuinely care to help with any questions. The actual CGM experience has been eye-opening. I’m using one for my own curiosity, as I do not have T2 or other condition that would require keeping an eye on my glucose levels. It’s not cheap, but I’m glad I saved up for a 3-mo membership. The app itself I get to keep, which is great bc of the history of my food & journal logs. My first 2 weeks I focused on understanding the whole process; then I took a break. 2nd two weeks (so 1 month of 3) I used to see how I’d respond to specific foods and behaviors. 3rd two weeks I used while traveling internationally to see how my body handles the stress from a glucose perspective, as well as how I respond to things I normally do eat/do. It ran out during my trip so I felt a bit aimless toward the end, lol Now I’m back and after a week of being home I’m using my remaining 2 weeks of my 2nd month to see how I go adjusting to being back in my routine. I have 1 more month in my membership and as you can see, NS is super cool about stopping/starting whenever. Basically, if you activate a sensors anytime then you have 2 weeks. I also had a couple of wonky issues and NS was super cool about replacing the sensors with no issues. All in all I wish everyone could have 3mo with a CGM to learn about yourself. It’s FASCINATING data!!

This is a great app. Unfortunately it doesn’t work reliably with sensors. I had three fail in a row (one Libra 1, 2 Libra 3) and NS told me that all three of the sensors were faulty, which seemed a bit hard to believe. I loved the concept and the graphs are really helpful, but it is an expensive answer when you are constantly replacing sensors prematurely.

The first month services were great. I got my sensors and a tracking email. Next month I was billed, no sensors and no way to resolve this. Customer service has not been helpful. Keep getting the same generated emails. Makes me believe the customer service is nothing but AI.