Skillshare: Creativity Classes

I am so frustrated with this app. I downloaded (yes, I verified) two courses so I could use them on a transatlantic flight. I was able view one class only because I had started the class, and left it open before boarding. Even then the video controls were unresponsive and I could not pause the class which required a restart of the phone. There is a button which says, “Go to Downloads” when you are offline. It has never worked. The app does nothing when you click on the button. My phone is the latest iPhone, and I am adept at technology. It would be better to offer no offline use than provide a subpar experience. I do love Skillshare, but this app needs work.

Do you remember that episode of “Black Mirror” where the woman didn’t read the fine print? Read your fine print if you are signing up for a trial longer than 7 days. I’m not saying you will meet the same fate as Joan, btw

This company will charge you $100 a year and not give you access to any videos and will make you pay more to gain access. What was the point of charging my account then? Don’t trust this company .

Do NOT sign up for a free month trial! Despite cancelling the trial subscription, Skillshare took money out of my debit account and I am now out $230!! They lied about sending a reminder email which I NEVER received, and conveniently locked me out of their system once I cancelled so I couldn’t get confirmation of my cancellation! This has happened to HUNDREDS of people as documented on Reddit, TrustPilot, & the Better Business Bureau. I reached out to Skillshare customer service and they were dismissive and manipulative, completely ignoring the fact that I had cancelled the subscription well before the trial ended, and blatantly refused my multiple requests for a refund. As a parent of two little kids who is just scraping by this holiday season, I am absolutely distraught by this behaviour and will be filing complaints with all the aforementioned agencies, as well as with the Attorney General.

I had a 14 day trial, and did not get a notification saying I would be charged for a full year subscription before the trial was even over. I emailed support asking for a refund and cancellation on the annual subscription id been charged of prematurely. The response I got was the same seemingly automated response about checking various links to find out more about their policies. I then tried to remove my payment method from my account and was denied because “you can’t delete this payment method because you have an active plan that uses it” What does that even mean? Can I never delete a payment method? I asked that to the support team. The responded by send the same automated email about links to their policies!

I’ve been a member in the past and thought I’d cancelled my membership. Really disappointed they would not issue a refund for a product I haven’t used and won’t use. Do your research and you will find many members who fall victim to these hostile policies.

Hi Creators of Skillshare so I’ve been having problems on your app little own website as well and I’ve been getting a lot of glitches on this app to the point that I can’t scroll down and edit my profile but not only that the pricing is a bit absurd and my opinion because I can’t pay for $50 per month let alone per year and for the yearly one is 178$! A year and I think this is a bit too much because I’m a student myself cannot afford something this expensive little alone the little price such as $50 per month but it’s just too much to cost us that much to get an inscription and a student like me cannot afford something like this per month little alone a year but not only that it’s so very glitchy as well because I couldn’t edit my profile or add a photo on it and it’s driving me insane and don’t get me wrong your app is pretty cool at all but I just can’t afford it sadly and I really want to try it so badly so maybe lower the prices to the point that’s a bit affordable so does a yearly then maybe I’ll try it out if it’s OK and I get it you guys need money too in order to continue your business but rising up the prices won’t solve anything actually that only makes it not getting more money as well so that’s the problem that I have with Skillshare AKA the app one is the pricing and two is the glitches so yeah that’s all thank you for reading my review👌👌👍✨🎉

It’s like YouTube but with professionals, teaching you everything.

I paid for an annual subscription after my trial phase and then after it was paid i pressed cancel subscription so it does not auto-renew for that large fee because who knows if I will be able to afford it in a year and the year is a long time away to forget. Well after unsubscribing I still should have had access to the year. Skillshare then canceled my account and i cannot even log into the account. I have reached out to them in several emails to get access to my account which is what i want i was enjoying the classes I enrolled in and the last resort is a refund to enroll again. Well they replied back to deny the refund and nothing has resolved about my classes being able to use the. There is no number to call. It’s all very frustrating. I came here in hopes they see this in their customer engagement department and reach out to me to offer me my membership back and compensate me with additional months since I’ve missed out on a month and a half since dealing with this situation. Thank you.

I love that you have access to so many classes and new ones added all the time