Canceled trial but charged
Can someone from the app company help me out on this issue? I canceled the trial on the first day of the trial but somehow the annual fee was charged. Later, I checked to see what happened and noticed that the subscription did not get canceled even though I remember canceling it on the first day. We did not use the app at all since the first day of the trial, and want refund. Please let me know what I should do in this case. Thank you.