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They are not responsible if the train is cancelled. And you lose your money
4.53 out of 5
216 ratings in Netherlands
They are not responsible if the train is cancelled. And you lose your money
Canceled my trip with the NS to buy a first class ticket from you with a cabin for 6 persons. Only I paid almost 300 euro and then you said that you couldn’t deliver the tickets. Without any reason or further assistance.. so now I have tickets for the train after your train but missing 13 hours of my tripp because you can’t deliver. Please tell people that you can’t deliver before they pay! Or cancel another reservation. Now we can’t go because of you. Really frustrating! Plus I have to wait on 600 euro from 2 companies who will return my money in 5 days.. lost my money and out tripp. So I’m really really really disappointed!
Ik krijg een beetje het gevoel dat trainLine de boel loopt te flessen. Ik krijg regelmatig reizigers in de trein die een ticket hebben gekocht via deze app en daarmee eigenlijk fors te veel hebben betaald. Voorbeeld hiervan is de nachttrein van Arriva die een maal per week rijdt van Maastricht naar Schiphol en vv Een ticket voor deze trein kost rechtstreeks aangekocht via Arriva’s Glimble app €10,- Maar koop je dit zelfde ticket via trainLine dan betaal je €30,40 en bovendien is het ticket ook nog eens niet geldig want de TrainLine gegevens voor deze reis geven aan dat de NS deze rit rijd. Dat zijn dus een hoop kosten die je betaald in dit specifieke voorbeeld voor een ongeldig ticket.
Vanmiddag treinkaartje geboekt naar Zwitserland via trainline. Maar heel irritant, voordat de beschikbaarheid wordt gecheckt moet je al je kaartje betalen. Vervolgens krijg je dan een mail, ‘helaas, er is geen kaart beschikbaar’. Je krijgt je geld wel terug, maar wanneer. Echt irritant dit. Kun je beter via NS international boeken. Zelfde prijzen en je kunt pas boeken als je kaart beschikbaar is. Overbodige app dus.
I can not add my tickets to apple wallet
Do not use this third party app. If your train is cancelled/delayed, you have basically no coverage and no refunds. Better go with the train service provider, not a third party like Trainline.
It’s a convenient app but it has issues with the tickets. The QR code is too small on screen and unable to zoom in. And when trying to scan the ticket on the scanner at the gate the Apple iPay Wallet opens automatically, making it impossible to use the QR ticket at the station. The app doesn’t block the NFC reader on the iPhone unfortunately. You need to print out the ticket on paper to be able to use it.
Gives less options as specialized railcompany-apps and the prices are prox. 2 times higher. I’ll use another app for travelling.
The “earlier trains” button doesn’t work so you cant see the train you took
I’ve been using this app for a year and was really happy about it, my problems occurred last Saturday: my bus hasn’t arrived, there were no information neither at the busstop, nor in my e-mail or in an app. I wanted to contact someone and then I realized I could not find any single contact number in the app. Probably was just stressed and didn’t spot it. Also don't know what to do now: my bus hasn’t arrived, I had to buy 18 times more expensive ticket for a train and don't understand how I will get my money back 😒
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