Poor quality
Came missing parts. Fingerprint function stopped working after 1 year. I will be replacing.
TTLock
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Description
TTLock is used to open the door via bluetooth with your phone. To do this, APP should cowork with specific hardware. You can contact with us in the APP, if there is any question.
Screenshots
User Rating
2.57 out of 5
30 ratings in Canada
5 star
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13
Ratings History
Reviews
DO NOT PURCHASE Locked out - no customer support to help
The app stated that we somehow “double locked” (door was locked normally) the door and would not open despite trying numerous things in the app. I tried deleting and redownloading the app as recommended by the Ttlock troubleshooting guide but then it said my e-key is expired (not accurate). Tried to call their customer support line but it is dead and no other support lines. We had to contact a locksmith and are now in the hole hundreds of dollars. DO NOT PURCHASE!
Error after app update
It was working wonderfully since installed. 3 days ago after updating the app; the lock/unlock function is reversed. I have tried deleting and reinstalling app, created new user and start from scratch again. Same problem, now I have to long-hold lock to UNLOCK and tap unlock to LOCK! As a result, the auto-lock feature had to disable because even if I manually lock and with key, it will auto-unlock as vice-versa! Customer support is slow in responding; with one settings advice each day telling me the troubleshoot I tried but unsuccessful in resolution and had mentioned in the very first email. Now they have stopped responding. The lock set up is useless now unless you go back to the pre-update or fix your firmware.
Very problematic app
Hard to generate passcodes for my units . Even using Gateway messenge coming up “ operational failed…..” coming up all the time . Very annoying. Look for some other brands on the market this app definitely very ‘ Weak ‘
Access
J’ai plus d’access a mon boitier a clef Remets toujours erreur de fonctionnement Quel qu’un a une idee?
Lock/unlock status missing
Works fine now, it notifies you when the door is unlocked, but not when it is locked. Also you can’t tell the lock/ unlock status by looking at the app. This type of information need to be added.
I like it so far. Might get another one
Works well! I like it hope to use on my watch. Hopefully the advanced feature keep working
App syncs weakly
I have to be close to the door to operate functions on this app and get it synced to the lock. The Bluetooth connection through the app is crap. This definitely needs to be reviewed and worked on. I mean what is the use of the app if things can’t be done remotely (from within the house).
Mot de passe
Lorsque que votre mot de passe change tout seul lors de la connexion c’est parce que l’indicatif de votre pays doit comprendre tout les signes??? Comme le mien qui est Canadien si je met 1 514 parce que je suis de Montréal ça ne fonctionne pas, ça prend le signe + en avant donc +1 514 dans mon cas ,le reste du numéro et mon mot de passe et ensuite ça fonctionne très bien. Je partage pour vous sauver du temps parce qu’il n’y a aucun service à la clientèle et moi j’ai perdu beaucoup de temps avant de trouver la solution, La vie est trop courte pour ne pas s’entraider et en profiter, Amusez-vous 👍👍
TTLock app does not work with Alexa
I was sent an email but no follow up or solution.
Store Rankings
Ranking History
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Top Free
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48
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Top Free
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61
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Top Free
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81
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Top Free
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82
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90
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Keywords
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App Info
- Category
- Lifestyle
- Publisher
- 上根 陈
- Languages
- Spanish, German, Bulgarian, Czech, Chinese, Korean, Danish, Slovak, Estonian, French, Greek (modern), Hebrew (modern), Hungarian, English, Italian, Japanese, Lithuanian, Malay, Dutch, Polish, Portuguese, Romanian, Russian, Serbian, Swedish, Turkish, Ukrainian, Vietnamese, Arabic
- Recent version
- 7.4.2 (2 weeks ago )
- Released on
- Oct 17, 2015 (8 years ago )
- Also available in
- United States, China, Saudi Arabia, Canada, Vietnam, Russia, Australia, United Kingdom, Taiwan, Thailand, Indonesia, Ukraine, Brazil, Argentina, India, Dominican Republic, Denmark, Singapore, Poland, Philippines, Malaysia, Mexico, Israel, Chile, United Arab Emirates, Spain, France, Hong Kong, Colombia, Ecuador, Kuwait, South Korea, Germany, Romania, Portugal, Sweden, Kazakhstan, Austria, Czechia, Peru, Hungary, Belgium, Turkey, Finland, Egypt, Switzerland, Japan, South Africa, Greece, Pakistan, New Zealand, Norway, Ireland, Lebanon, Italy, Belarus, Netherlands, Azerbaijan
- Last updated
- 1 month ago