First they charge then you are at their mercy
I booked and paid as my app showed that I’m qualified to rent. After charging they wanted me to go through a verification process and concluded that they are not happy with the documentation. (FYI I rent regularly with others like Budget) Then they record that as a ‘guest cancellation’ !! and part refund as a voucher. Which I can’t use as now I’m not qualified. Need my money back. Thx.