Freshdesk

Pretty convenient app for receiving and creating tickets. I am hoping to see a dark mode in the future and have the ability to save filters even after closing out of the app

The latest update causes the iPad app to crash on open. Still works on iPhone but dead on iPad.

Why can't I put a ticket number in the search box and have it pop up immediately? Literally can't get ANYTHING done in this app while I'm on the road and am stuck constantly fumbling with the web interface.

The app is clunky and the the UI is bad. I am not able to access analysis for my team I am forced to use a laptop.

This cool app lets you do tickets on the go, in the office, and wherever else you could need to do business. It is the way I organize my life, business, and everything in it.

I work remotely, and have had to travel a bit lately, and when I discovered the FreshDesk app it totally changed how I am able to respond to tickets. It’s limited in some capacities for the phone compared to desktop (what app isn’t?) but this has been a FANTASTIC discovery of a work related app.

Works well

Great to use when having to check in to work on the run!

Cumbersome compared to the desktop version. A lot of features like widgets don’t work.

Wonderful mobile version of our helpdesk. Keeps things running like a top.