Freshdesk

Cep uygulaması çok pratik değil. Bazen Çok karışık olabiliyor. Geliştirilirse mükemmel olur. Seçenekler menüler çok karışık. Anlaşılabilir ve kolay ulaşılabilir büyük yazı ve büyük ekranlar kullanılmalı. Mobilden ulaşım mobil site görünümünde olmamalı.

We are heavily using Freshdesk for 3 years. Mobile app is critical for us to provide good support to our clients on the go. Here are my suggestions for the mobile app 1- Please develop a real search feature. I had to define very basic saved searches on the web so I can view even the “open tickets” on mobile 2- When opening the ticket view please don’t automatically expand the first item. What we are looking for here is viewing the last few conversations, not reading the original ticket over and over again, which can be quite long. Right now all conversations except first and last are hidden. Showing the last 3 conversations in minimized form would be great. Feel free to reach out to me if my suggestions are not super clear. Best

I love Freshdesk 💚

Pretty convenient app for receiving and creating tickets. I am hoping to see a dark mode in the future and have the ability to save filters even after closing out of the app

The latest update causes the iPad app to crash on open. Still works on iPhone but dead on iPad.

Why can't I put a ticket number in the search box and have it pop up immediately? Literally can't get ANYTHING done in this app while I'm on the road and am stuck constantly fumbling with the web interface.

The app is clunky and the the UI is bad. I am not able to access analysis for my team I am forced to use a laptop.

This cool app lets you do tickets on the go, in the office, and wherever else you could need to do business. It is the way I organize my life, business, and everything in it.

I work remotely, and have had to travel a bit lately, and when I discovered the FreshDesk app it totally changed how I am able to respond to tickets. It’s limited in some capacities for the phone compared to desktop (what app isn’t?) but this has been a FANTASTIC discovery of a work related app.

Works well