Deliver exceptional customer support on the go. Unchain yourself from your helpdesk and make your customers happy with the Freshdesk app for iOS. Streamline customer queries from multiple channels and answer them easily from your phone.
Freshdesk is an online customer support software that lets you support your customers across channels like email, phone, chat, Facebook, Twitter, and your website.
Key Features:
Get a quick overview of your helpdesk. Access all tickets available to you.
Prioritize the tickets that need your attention with filters before responding.
Manage your support - Set priorities, assign agents, change tickets statuses.
Race through routine actions with one-click scenario automations.
Delete tickets and block spam right from your phone.
Log time spent on a ticket.
Stay informed about all updates and changes with push notifications.
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User Rating
4.7 out of 5
60 ratings
in Turkey
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Reviews
Cep uygulaması çok pratik değil. Bazen Çok karışık olabiliyor.
Cep uygulaması çok pratik değil. Bazen Çok karışık olabiliyor. Geliştirilirse mükemmel olur. Seçenekler menüler çok karışık. Anlaşılabilir ve kolay ulaşılabilir büyük yazı ve büyük ekranlar kullanılmalı. Mobilden ulaşım mobil site görünümünde olmamalı.
Sub-par compared to Freshdesk web
We are heavily using Freshdesk for 3 years. Mobile app is critical for us to provide good support to our clients on the go.
Here are my suggestions for the mobile app
1- Please develop a real search feature. I had to define very basic saved searches on the web so I can view even the “open tickets” on mobile
2- When opening the ticket view please don’t automatically expand the first item. What we are looking for here is viewing the last few conversations, not reading the original ticket over and over again, which can be quite long. Right now all conversations except first and last are hidden. Showing the last 3 conversations in minimized form would be great.
Feel free to reach out to me if my suggestions are not super clear.
Best