Hungerstation

I have order food from al baik First it showed 40 minutes to deliver my food Its been more than 1 hour I didn’t received my order yet

Not gets delivered on time

Rider wont rech to location and cancelled the order

I have ordered and waited for more than 2 hours yet the time keeps on being extending and I’m not able to reach costumer support too.

With no way to contact them , no number and no chat, you are at the mercy of hunger station.I am still waiting and no idea when it will come , one and a half hour. Bad bad service

I visited Makkah for Umrah on 15th March 2024 and made 2 orders through hungerstation on the same day at the same location. One order was successfully delivered without any complications but the 2nd order the rider called me and said he cannot reach to the location so i have to come collect the order from where he was waiting. I had to walk to his given location but he was not there, then after calling him again he said he could not park his car so he came little ahead and asked me to come to a new location. When i went there he was gone and all this while i was chatting with the customer service too and they tried calling the rider he did not pick up the call. The customer service agent told me that he will cancel the order and process the refund which i was upset about coz that order was for Iftaar for me and my kids. After several follow ups with the customer service through the chat process they promised that it has been processed already and it will take time for the refund. After exact one month when i asked for the refund status the agent told me that they cannot refund the amount coz i FAILED to take the order from the rider on time. They kept promising a call from hunger station several times but never received any call. They never replied to my emails. I have a question for hungerstation Why would i not collect the parcel for which i already paid?

Now a days delay at delivery and before placing order it show’s one delivery time after placing it keeps changing the time Today I placed one order its was delayed by 45min and still am waiting.

Worst delivery app and backend support. No agent support for prepaid orders. Once they get money, support system hangs automatically. Have been waiting for two hours for my food but no support from agent or the delivery guy. Shameless peoples.

Very less restaurants options in hunger plus. All the good restaurants are not there in hunger station plus. The subscription don’t worth it.

Delivery was very quick and fast. And it’s too hot.