Viator: Top Travel Experiences

Book now pay later not working, always charging the full amount immediately after booking!

Tried to install it several times on iPhone X. Not working at all. Just see the first screen with logo and it automatically close in a few seconds.

No bugs or problems. Everything is as it is offered. Will use it every time I travel.

The app is very buggy and for the short time I used it pulled my nerves quite a lot. Server issues, not able to log into my account, no reservation in my reservation tab... otherwise looks good and offer really good offers! The latest version literally freezes every time and you need to hard reset your iphone

Do not get this app!!!!! You can book directly through the actual excursion and get a better rate!! This app has more expensive rates and they are horrible with customer care!

The tour guide canceled our half day tour four hours before it was supposed to start because they couldn’t get tickets for a museum that we weren’t scheduled to visit. Then they would not reply to my messages. I’m working to get a refund. Fingers crossed but it seems sketchy. Be careful.

Our guide named Champ was so informative and engaging. They were so prepared for our tour by providing large umbrellas and avoiding major puddles! It was a highlight of our trip

Always on time and comfortable

Took advantage of 3 tours and events from the site, and all were great. Provided tickets to unavailable events too. Great tour guides so far too. Would recommend this site and will reuse.

I’ve used this app for bookings multiple times and it is clear that the management of the Viator company is sorely lacking. First of all, if you book a tour through this app instead of directly through the institution, that institution will treat you like a second class citizen in most cases and put you in separate lines that are deprioritized and overcrowded. This leads me to believe that Viator grossly underpays and/or takes advantage of its partners. It’s also been very misleading on what’s included in certain tours and what isn’t. In these cases, the tour company will usually advise that they have contacted Viator numerous times to correct the issue and update the description, but they ultimately haven’t been able to get the issue corrected with Viator. Then, when you contact support regarding this issue, you get absolutely no response. My recommendation is to book locally and directly wherever you can.