Viator Tours & Experiences

If you don’t have the amount in your account on the day of payment it will cancel your activity. I had a £740 activity booked but some bills had come out my debit account so it declined the payment the first time and cancelled the booking straight away with no warning. Obviously very silly of me but it’s a shame as we were looking forward to it and now the company has to find a replacement for 2 days notice. I think to improve maybe decline and ask to take payment again before cancelling? As I could’ve just moved some money about and then paid the due amount.

Received email from other company re trip to Stonehenge checked Viator and way cheaper. Have used site many times before with no issues.

Booking made via app in April. Travelled to location only to find it had been cancelled. I was not informed. I had to call Viator on their expensive international line to find out. Received no compensation for my time or trouble. Will never use again.

Used the app to plan a couple of activities in New York. No issues, planned, booked and paid for events. Got the mobile tickets in the app. Here’s the issue - the bottom of the mobile tickets states the following:- ‘No need to take screenshots anymore. Offline, abroad, no phone signal.. fear not, an offline version of this ticket will always be available in the Viator app”. Unfortunately, the aviator app itself needs an internet connection to open! As such, you can’t get the offline ticket unless you are online. Discovered this the hard way at the ticket scan point of the Vanderbilt attraction which is underground with no mobile service. The staff were helpful to get me on their WiFi so I could eventually get my ‘offline’ ticket. Lesson learned - screenshot your ticket people!!

Price gougers, will never use again.

Booked a tour with Viator, enjoyed the tour but left the operator a 3 star review as there was missing information other travellers should of been aware of, such as having to buy a second entry ticket the next day and paying to store luggage, I also requested a partial refund due to the hidden costs. Received threatening messages from the operator to remove my review, did not receive a partial refund, then Viator removed the review. So all reviews on this site are not trustworthy as they edit, remove or curate them to benefit the tour operators. Bad first experience and bad impression of the platform.

If you’re lucky enough to get Julius to help you with your booking, he is so knowledgeable, helpful and patient. I like the app, don’t have to keep searching for emails re bookings I made. Very impressed just hope the days out are going to meet same standards. But feel in good hands sure use only reputable tour companies. Highly recommend.

Great way to look for and book trips for multi city and country trips

Very easy booking experience 👍🏻

Good overall app. It will do with more filters, a sort button and an experience search function