Wyze - Make Your Home Smarter

Like many tech companies, Wyze makes it difficult to raise a support ticket and provides no direct means of doing so. UN-like those tech companies, Wyze asks us to pay money, so don’t get surprised about your high return rate.

The v3 app is a step backwards in terms of useability. The new home page is poorly designed, with only two cam live feeds visibility. Those live feeds are always ‘connecting’ and never load.

Used to be great. Each update has made it worse and worse to the point where it’s no longer usable. I’ll have to upgrade my cameras and I do pay for subscription.

I’m a long time user of Wyze. I own 7 Wyze Cams and have a Cam Plus subscription. Wyze has headed in a direction I’m just not a fan of. Constant nagging and upselling of paid features, introducing bugs constantly, it’s tiring. All I want is a simple, reliable set of cameras that can detect motion and people without all of the extra rubbish that comes along with it. Because they are constantly trying to “improve” and sell more, they regress by breaking things. For years I’ve been dealing with this now and I’m just done. They’re out of touch with consumers it seems. Sometimes less is more…..

Not a good system anymore. Now they are just garbage. Constant issues, constant upsells that block the interface. It certainly feels like a cheap product. Moving on.

It’s ok, but the interface is focused on upselling not on your cameras or video

Event recording time keep resetting everytime I go into the settings

update: "Cannot find a specific network name" is what you hear majority of times trying to add v3 pro. every time after power outage can spend half an hour trying to connect. many times unsuccessfully. not a device you can count on. and everything else said below is still at same state. Own v3 PRO cam for 2 months now. Cam Plus subscription. 1. There is no true built-in AI, nor in the cloud! Constant false triggers by birds and bush waving, in the evening – by the lights from passing by cars. Eventually you just turn off notifications, cause it's impossible and endless false triggers. 2. Setting detection zone does absolutely nothing! You still get alerts from bush waving far outside the detection zone. 3. Add to that multiple occasions when camera misses people which occupy 60-90% of the vertical space – coming up to the entrance! I wouldn't believe it if I didn't observe it myself. When my wife with 2 hand luggage and myself with two duffel bags slowly moved to the entrance (because we were chatting with a neighbour) from the very left to the very right end of the camera view (occupying up to 90% of the vertical space), taking the keys out, opening a door. No trigger!!! How on Earth could this be possible for a security camera? 4. I submitted around a hundred reports, 'sharing' video and marking what is actually in a shot – did NOT help at all. So-called AI does NOT learn anything. 5. My front yard is probably around 20-30 meters long. Their 2K camera couldn't even record a licence plate of a vehicle parked 6-7 meters away (at an angle), you just see that there are some symbols there. A camera – you can't rely on anyhow! 6. And they refuse to refund that piece of garbage, offering a gift certificate to get another one, so that they can charge 4 times more for having both cameras connected to a cloud… 7. Support is awful and it can only send useless templated responses and they don't care about the quality of the product. Only how they can profit. CONCLUSION. If you want a toy, then Wyze is quite a decent option: its picture quality is good (although practically useless – see #5). Colourful night vision works pretty well even without ultraviolet LED (cause you can't use them through a window, like I have to). And that's it. If you want a security camera, then definitely go with another brand. FYI. Subscription packages (except for Cam Plus) works only in US and Canada! They're verifying the address and your cell number (you can't use an international f

Nice and good camera but it notify/alert slow if it compared to eufy or tp link camera

Own v3 PRO cam for 2 months now. Cam Plus subscription. 1. There is no true built-in AI, nor in the cloud! Constant false triggers by birds and bush waving, in the evening – by the lights from passing by cars. Eventually you just turn off notifications, cause it's impossible and endless false triggers. 2. Setting detection zone does absolutely nothing! You still get alerts from bush waving far outside the detection zone. 3. Add to that multiple occasions when camera misses people which occupy 60-90% of the vertical space – coming up to the entrance! I wouldn't believe it if I didn't observe it myself. When my wife with 2 hand luggage and myself with two duffel bags slowly moved to the entrance (because we were chatting with a neighbour) from the very left to the very right end of the camera view (occupying up to 90% of the vertical space), taking the keys out, opening a door. No trigger!!! How on Earth could this be possible for a security camera? 4. I submitted around a hundred reports, 'sharing' video and marking what is actually in a shot – did NOT help at all. So-called AI does NOT learn anything. 5. My front yard is probably around 20-30 meters long. Their 2K camera couldn't even record a licence plate of a vehicle parked 6-7 meters away (at an angle), you just see that there are some symbols there. A camera – you can't rely on anyhow! 6. And they refuse to refund that piece of garbage, offering a gift certificate to get another one, so that they can charge 4 times more for having both cameras connected to a cloud… 7. Support is awful and it can only send useless templated responses and they don't care about the quality of the product. Only how they can profit. CONCLUSION. If you want a toy, then Wyze is quite a decent option: its picture quality is good (although practically useless – see #5). Colourful night vision works pretty well even without ultraviolet LED (cause you can't use them through a window, like I have to). And that's it. If you want a security camera, then definitely go with another brand. FYI. Subscription packages (except for Cam Plus) works only in US and Canada! They're verifying the address and your cell number (you can't use an international format, only US & Canada cells). So, no way to trick this. But those scammers happily charge your card anyway, even knowing where you are located and which AppStore covers you! Even though they promise 2-week trial and say there won't be any charge until 24 hours before the end