Carla Car Hire - Rental Cars

It does not provide details for the car-provider. You rent a car and you don’t know where to pick it up until 14+ hours after the debit of your card. If you need a car for emergency DON’T BOOK IT VIA CARLA! Their service is SO SO slow, and your issue is not resolved in time.

Beginning of this year I rented a car to go to South Dakota. I canceled a car but was trying different options for pricing. Each time I went thru affirm to get a loan to help me pay off said cars. I didn't cancel one of the cars which I wasn't to much worried about bci hadn't canceled. How ever I'm stuck with a $617 debt and nothing off my record after I've reported this not being canceled on Carla's side. I hope this never happens to anyone else.

if i could give zero i would. it’s a scam. don’t bother using this third party app. i honestly don’t know how it has 4.6 stars. i got scammed $55.70.

Everything is great except when you run into a problem. I was “passed off” to a higher up by the customer service 3 months ago and still no response. If you have an issue nobody will help or even talk to you. Scam. My “carla cash” is also missing despite it supposedly lasting 18 months. I would do any other service before this one.

Ok

I am writing to express my deep dissatisfaction with the service provided by your company. Despite not receiving the service or car rental due to a cancellation, I was charged a $40 fee that has not been refunded to me. Additionally, I have not received any policy or information regarding this issue, which only adds to my frustration. As a customer, I trusted in your company to provide reliable and transparent service, but I have been let down. It is imperative that you refund the $40 fee to me promptly and provide clarity on your refund policy in such situations. I urge you to rectify this situation immediately and uphold the integrity of your company. Failure to do so will only further damage your reputation and customer trust. I appreciate your attention to this matter and look forward to receiving a swift resolution. Sincerely, Julian G.

Ana you are the true meaning of customer service. You understood my concerns and start working on it asap. I will make sure me and my friends book with Carla from now on. You rock.

highway robbery. won’t give you a refund at all and offers carla cash instead. carla charges you and not the place you rent from. shouldn’t be on the app store at all for robbing people.

Reserved a car and Hertz wouldn’t rent me a car and Carla won’t refund my money. Said they would give me a 60$ credit toward a rental which I can’t use and they owe me 140$

This app is constantly trying to add additional services and fees to the cost of the rental car. The default is that they are added in, and you must take them out, which is totally annoying.